Thanks for providing your website address.
Looking at your public website, I see two unrelated issues either of which could potentially prevent this connection from your printer.
1) Your website is using a maintenance plugin, so ALL public pages, except the homepage, are totally blocked from the outside, and require admin login to access anything.
You’re using the Ephesus Coming Soon plugin for this. This is a commercial plugin, so I couldn’t install it and test it out fully. But from the screenshots I saw on the sales page, it appears to have a way to whitelist external IP addresses and specific URLs on your website from being blocked.
You can try those whitelist options in the Ephesus plugin, but I would advise you completely disable the plugin just to test to be sure it’s not getting in the way.
2) The second thing is the “bot verification” issue. There’s indeed a Google ReCaptcha interim page doing this “bot verification” before you reach the login page.
But, as I said earlier, this is not from WordPress itself.
Examing the code of this interstitial bot verification page, I see references like stackprotectform
, stackprotect
, stackpath
, etc… possibly relating to StackPath, a company that offers CDN and WAF services to speed up and protect websites.
Your domain name also uses ns[1-4].stackdns.com
name servers, so there is another connection to StackPath
Meanwhile, on your hosting company’s website (20i.com), I see this:
We operate a robust Web Application Firewall to prevent hackers inserting code in to your site, and StackProtect covers you against brute-force login attacks..
So this “bot verification” thing is very likely coming from your host, though I can’t say whether they’re using a WordPress plugin that you can control, or they’re doing it externally.
That’s definitely something to take up with your host.
Good luck!