Directorist causing 503 errors

  • Resolved gleninnesnews

    (@gleninnesnews)


    1 month, 1 week ago

    Hi.

    Earlier this evening I started encountering a 503 error whenever trying to navigate to a post on my website The text below is the reply I received from my host when I asked them about the problem. I have deactivated the Directorist plugin until we can get this resolved.

    The error appears to be caused by the Directorist plugin, specifically due to an undefined variable $time_type in the code of the plugin. Additionally, the error log shows the following issue:

    <br>[09-Feb-2025 15:24:20 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wp_generate_attachment_metadata() in /home/ginews/public_html/wp-content/plugins/directorist/includes/classes/class-background-image-process.php:83<br>

    This error originates from the plugin’s background image process functionality.

    We recommend reaching out to your developer or the Directorist plugin developer to address this issue.

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  • Plugin Support rashed848

    (@rashed848)

    Hello gleninnesnews !

    Thank you for reaching out. The error you’re experiencing doesn’t seem to be occurring globally, so it may be site-specific. However, we understand the impact this can have on your website, and we’d be happy to assist.

    To resolve this efficiently, please reach out to our technical support team via our official support channel on our website. Our team can investigate the issue further and provide a solution tailored to your setup.

    Kind Regards.

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