Digest not being sent

@joshuaiz

There are some tips here:
https://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/

You could always reduce the digest frequency to hourly while testing. And you’ll need to make sure you have ‘new’ content for each email. Do this by reverting a post to draft and then hitting the Publish button again so that Subscribe2 knows it needs to be included in the next email. (Provided you are using a current version).

Reset a few posts publish status and installed WP-Crontrol. In Tools > Crontrol set s2_digest_cron to “Run Now”.

WP-Crontrol returns: Successfully executed the cron event s2_digest_cron

But still no digest emails are going out.

What else can I try?

Another update. I changed the Subscribe2 digest frequency to hourly then reset some posts status again.

Then went to Tools > Crontrol and the next run says a week from now even with the frequency updated to hourly:

s2_digest_cron None 2015-03-14 12:00:00 (6 days 22 hours) 1 hour

Installed Email Log. Test emails are logged AND being delivered so I think that means emails are *not* being blocked by the server. In addition, I changed recipients to “1” and made sure ALL the post categories are checked.

I’m at a loss as to what to do now.

@joshuaiz

The fact that test emails are logged AND being delivered is certainly a good sign. However these are single emails to one recipient so it may still be a volume issue at the time of sending.

Try reverting the email frequency setting to per-post and then to hourly saving in between and see if the s2_digest_cron disappears and then is re-created at an hourly interval.

Also, in WP-Crontrol, have a look at the other tasks like the WordPress update checks. Are they all in the future, or are they in the past? If the latter then the WordPress cron events are not working on your site – sometimes hosting providers block them as they see it as a resource drain.

Hi Matt,

The test emails were sent to the Registered Subscibers (6 people). As far as I know, the test emails were delivered to all 6. We have 152 Public Subscribers that were manually added so 158 total.

All of the WP-Crontrol events are in the future.

I just switched to send an email per-post, updated my template (removed digest-only substitutions), created a new test post. Checked the email log and nothing was sent out at all.

Update:

Reverted the frequency to hourly, updated post status. Changed back to hourly and yes s2_digest_cron was recreated.

Next hourly digest is supposed to go out in 8 minutes.

No digest went out – nothing in the email log.

@joshuaiz

This is weird, if a notification was generated for digest or per-post it should be in the email log. Are you excluding any categories? Is this a custom post type or taxonomy? Is the override box checked to suppress emails for the articles?

Hi Matty,

Well it looks like the override box was checked on all posts! Is there a way to filter this so it is unchecked by default so that new posts will be included in the digest moving forward?

My fault – I didn’t look at that before.

And to answer your other questions, this is using the basic Posts post type and all categories are checked.

Let me try with a new test post.

Ok that was it! Emails are now going out.

Sorry for all this – it was something so simple.

But yes if there is a way to have the override UNCHECKED by default, that would be ace.

@joshuaiz

In the Subscribe2->Settings page under the Appearance tab the bottom option is “Disable email notifications is checked by default on authoring pages?” – that must be checked. It isn’t checked by default so must have been changed at some point.

Well I configured the whole plugin and never touched the Appearance tab at all but in any event I think this is sorted. Thanks for the help.