Difficulty understanding Recovered Revenue.

  • Resolved B

    (@blclda)


    7 months, 3 weeks ago

    Hey, the plugin has been running for 5 days, we got 670€ of Recovered Revenue, but when I click on the recovered emails I see that only one email has been sent, the rest that are marked as recovered have no sent emails. If the latter is the case how is it that they get to be marked has recovered when no email was sent? Thanks guys and thanks for the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @blclda,

    Greetings for the day!

    Can you please share some screenshots with us to understand the situation better? Also, share the screenshots for the plugin settings. This will help us understand if there is some configuration causing this.

    Looking forward to hearing from you.

    Best Regards,

    Thread Starter B

    (@blclda)

    Sure,

    1. Here is our plugin dashboard: https://ibb.co/pfSZfLk
    2. Here is one order that is marked as “recovered”: https://ibb.co/47C5Xz2 but no email was marked as sent, this happens in all recovered orders except one where the first email is marked as sent. I’m just wondering why these orders count as recovered orders if the client never got an email in the first place.

    Thanks.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @blclda,

    Thanks for writing back.

    Please also share the screenshot of the plugin settings. We need to see the configuration, specifically, the order statuses that are excluded from tracking.

    Best Regards,

    Plugin Support Aamir

    (@aamiribsf)

    Hello @blclda,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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