Difficulty getting Support

  • Resolved noodledoodle

    (@noodledoodle)


    4 years, 4 months ago

    I have a couple of issues with Ninja Tables. Support was initially very good in giving me some guidance as to how to set things up. But the functionality I need isn’t working, not sure why, and I’m not getting any response to help resolve this.

    I have pro versions of Tables and Fluent Forms but looks like I may need to move to something else. Disappointed as I’ve spent a lot of time getting it set up and it’s so close but for these bugs.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support juniorninja

    (@mrkevinmiller)

    Hello @noodledoodle,
    Actually we are having a massive number of tickets suddenly and that why some replies are getting delayed, but this shouldn’t take more than 1 day.

    Can you please open a new ticket, so that we can detect your other ticket and respond to them immediately.

    Thanks for your kind patience.

    Thread Starter noodledoodle

    (@noodledoodle)

    Hi Kevin
    I did this already this morning so there’s a new ticket today as well as one from yesterday that hasn’t been responded to.

    I really don’t want to be ‘demanding’ but I’ve got a deadline and need to find a solution. Separately I’m paying a developer to look into it but he may not be able to help if it’s a bug.

    Really appreciate some help.
    Thanks

    Plugin Support juniorninja

    (@mrkevinmiller)

    Hi @noodledoodle,
    Can you please give that ticket id?

    Thanks

    Thread Starter noodledoodle

    (@noodledoodle)

    Todays’ is #276924
    Yesterday’s #276431

    Others: #274866 and #274866

    Plugin Support juniorninja

    (@mrkevinmiller)

    Thanks for the information.

    We will continue on these tickets!!

    I am closing the ticket here.

    Thread Starter noodledoodle

    (@noodledoodle)

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
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