Difficulty connecting Site Kit

  • Resolved eric.groft-tworow

    (@ericgroft-tworow)


    2 months, 3 weeks ago

    I’m having some difficulty connecting and noted that most of the time in the tickets, you’ve asked for people to submit a new request.

    Here is the site health info related to Google Site Kit:

    google-site-kit

    version: 1.132.0
    php_version: 8.1.29
    wp_version: 6.5.5
    reference_url: https://d8gas.com
    amp_mode: no
    site_status: connected-site
    user_status: not authenticated
    verification_status: not-verified
    connected_user_count: none
    active_modules: site-verification, search-console, analytics-4, pagespeed-insights
    recoverable_modules: none
    required_scopes:
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    https://www.googleapis.com/auth/analytics.readonly: ?
    https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities:
    googlesitekit_authenticate: ?
    googlesitekit_setup: ?
    googlesitekit_view_posts_insights: ?
    googlesitekit_view_dashboard: ?
    googlesitekit_manage_options: ?
    googlesitekit_update_plugins: ?
    googlesitekit_view_splash: ?
    googlesitekit_view_authenticated_dashboard: ?
    googlesitekit_view_wp_dashboard_widget: ?
    googlesitekit_view_admin_bar_menu: ?
    googlesitekit_view_shared_dashboard: ?
    googlesitekit_read_shared_module_data::["search-console"]: ?
    googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
    googlesitekit_manage_module_sharing_options::["search-console"]: ?
    googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
    googlesitekit_delegate_module_sharing_management::["search-console"]: ?
    googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
    enabled_features:
    adsPax: ?
    audienceSegmentation: ?
    consentModeSwitzerland: ?
    conversionInfra: ?
    gm3Components: ?
    privacySandboxModule: ?
    rrmModule: ?
    active_conversion_event_providers:
    woocommerce: add_to_cart, purchase
    consent_mode: disabled
    consent_api: not-detected
    search-console_shared_roles: none
    search-console_management: owner
    pagespeed-insights_shared_roles: none
    pagespeed-insights_management: all_admins
    search_console_property: none
    analytics_4_account_id: none
    analytics_4_property_id: none
    analytics_4_web_data_stream_id: none
    analytics_4_measurement_id: none
    analytics_4_use_snippet: yes
    analytics_4_ads_conversion_id: none
    analytics_4_available_custom_dimensions: none
    analytics_4_ads_linked: false
    analytics_4_ads_linked_last_synced_at: undefined

    If you need the full info, I would prefer to submit that securely.

    We are using WordFence, and I have tried disabling that. I am also able to connect to the google-site-kit WP REST endpoint via a browser.

    We are hosted on Pantheon.

    Please let me know what other information you need.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @ericgroft-tworow, and for sharing your Site Health information. If you’d like o share the following we can hopefully determine what’s happening, while ensuring you can complete setup:

    1. What is the error message or issue you run into when trying to setup the plugin? We do have some guides on the plugin website for many common errors, but if you’d like to share more details I can provide more information or assist with troubleshooting.
    2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.?
    3. Do you see any warnings or errors when checking your Site Health status? (Tools > Site Health > Status), which differs from your Site Health previously shared? Such errors may include REST endpoint references.

    If you wish, you can share any information you wish privately, including a response to the above, using this form.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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