Different order status behaviour

  • Resolved Erik Molenaar

    (@erikmolenaar)


    8 years, 2 months ago

    Hi!

    I noticed with the old version 2.6.12 when user gets a “card_declined”:

    – Order is saved, set to “Failed” https://screencast.com/t/IpVGllHzO
    – Admin receives an “Failed order” notification
    – User can try again and again, this will not generate new orders
    – After a successful payment the status of the same order is set to “Processing”

    Now with the new version 3.0.2 when user gets a “card_declined”:

    – Order is saved, set to “On hold”
    – Admin nor client receives NO email notifications
    – User can try again and again, every try will generate a new order!
    – After a succesful payment another new order will be generated which is set to “Processing” https://screencast.com/t/N9YVUIs2KBA6

    Could this be a bug? It is much cleaner when only 1 order instance is used, “Failed” is much more appropriate for a declined card and a failed order notification to admin is very appropiate as well!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Erik Molenaar

    (@erikmolenaar)

    I tried again in another WP install, it seems the ‘card_declined’ order set to “Pending Payment” (which is appropriate!), user can try again and again and it will remain ONE order instance (which is good!). I think I messed up with a older release, sorry for that.

    Only ‘unwanted’ behaviour is their is no “Failed order” notification sent out to the admin, which the previous version (2.6.12) did!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hi there,

    Only ‘unwanted’ behaviour is their is no “Failed order” notification sent out to the admin, which the previous version (2.6.12) did!

    You’ll want to check into the hold stock option:
    https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

    If the payment isn’t received within the period set in the hold stock option, the order will fail and then proceed as you describe.

    Thread Starter Erik Molenaar

    (@erikmolenaar)

    Thanks @fernashes. It looks like a good option, but only seems to work when stock management is enabled :-/

Viewing 3 replies - 1 through 3 (of 3 total)
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