Different invoice format in admin and in customer account

Hello Jandrix,
That is strange. What do you mean by ‘VAT informations summary’? Is this a third party component/custom coded? Could you perhaps show two example screenshots of the same order showing this ‘VAT informations summary’?

Hi, yes I show you both.

Customer email pdf: https://i.snag.gy/kP2TcJ.jpg

Admin order pdf: https://i.snag.gy/bkHIqj.jpg

These are two different orders though, the “(sin IVA)” bit is a result of the woocommerce tax settings at the time the purchase was made. Could you check two PDF files from the same order?

Always is the same structure, no depends of the order.

Customer email pdf:

Subtotal
Envío
IVA
Total

Admin order pdf:

Subtotal
Envío
Total

The good and legal structure is the first. At last, we need to have the same invoice.

I see, this means that a customization has been applied to the email template, either using a filter (woocommerce_get_order_item_totals) or directly in the template (here), by changing $totals = $order->get_order_item_totals(); to $totals = $order->get_order_item_totals('excl');.

I suspect it’s the latter, but this is something you or your site developer should check. If this is indeed the case I recommend switching this over to using the woocommerce_get_order_item_totals filter which will then make this appear universally like that. You could also set the “Display prices during cart and checkout” setting under WooCommerce > Settings > Tax to “Excluding tax”, which will have the same effect (but of course also in the checkout and cart so I don’t know if that’s ok for your site).

Since this concerns a customization, we cannot provide further support for this. If you want full control over how the prices are displayed in the totals (regardless of woocommerce email/checkout/cart tax settings) we offer the Premium Templates extension that allows you to do this with the customizer.

Hope that helps!