Different dates stored

  • Resolved kevinb623

    (@kevinb623)


    7 years, 2 months ago

    We have an order that came in 12/28 that has a timestamp set to 2/3/2018, but in the ‘Custom Fields,’ the date output reads “Wednesday, January 3, 2018.” The customer emailed expecting their order delivery today, but the listing on the WooCommerce Orders page shows 2/3/2018.

    In the database, I see the following entries in wp_postmeta for the order: _orddd_lite_timestamp set to 1517616000 (2/2/2018), but also “Delivery By” (our field label) set to “Wednesday, January 3, 2018”

    How is it possible the plugin stored two different dates?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Kevin,

    Thank you for explaining us in detail about the issue which you are facing on your site.

    Can you please create a ticket on tickets at tychesoftwares dot uservoice dot com with the URL of your website and the admin access of your site, so we can check the issue on your site?

    Also, please provide us the order number of the order in which you have replicated the issue. This information would help us in debugging the issue on your site.

    Regards,
    Komal Maru

    am facing the exact same problem too
    Delivery Date on Woocommerce order page shows the first-time-entered date.

    any new updates to the field in the particular order doesn’t reflect on the order summary page.

    Hi Eddie,

    Can you please create a ticket on tickets at tychesoftwares dot uservoice dot com with the URL of your website and the admin access of your site, so we can check the issue on your site?

    Also, please provide us the order number of the order in which you have replicated the issue. This information would help us in debugging the issue on your site.

    Regards,
    Komal Maru

Viewing 3 replies - 1 through 3 (of 3 total)
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