Different child theme appears when trying to edit footer php

  • Use multisite with 4 separate webistes on domain/subdomains -recently problems with tidio chat/message plug in or some other cause – went to check footerphp on sydney child theme to see if code snippet was added for tidio but I saw that a different child theme of another of my sites was in the heading for the php footer tool. used drop down box to click on sydney theme but it still showd child theme of ‘my knowledgebase’ further up the page Tried logging off and on but still same issue. Not happened before last few weeks.

    Tidio plug in worked fine up to now but not sure the fault is with Tidio or a problem with the Child theme tool. I think Tidio has installed a newer version as there seems more to it but not sure why this is happening .
    PS I am not an expert at WP but learning hence need a not too technical reply

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @jim-harrington,

    The easiest to verify whether your issue is linked to current child theme is by temporarily disabling the child theme and enabling the main theme.

    To do private testing, you can run troubleshooting mode that applies only when logged in with administrator account with the help of Health Check plugin.

    Thread Starter Jim Harrington

    (@jim-harrington)

    Thanks I tried that but became more confused when main theme did not seem to be listed but it must surely as the website appears ok when searching using the url. I wonder whether the issue is more to do with the update to the TIDIO plug in or the fact that I am using a multisite wp install for my websites

    https://hr-management-dimensions.co.uk/HRMDmn – the main site
    https://hr-management-dimensions.co.uk/HRMDmn/blog/
    https://hr-management-dimensions.co.uk/HRMDmn/key-hr-facts/

    the last site is on a different theme myknowledgebase by Guido.

    The appearance and functionality of TIDIO appears to have been updated so I wonder whether it may be easier to uninstall and reload the plug in key hr facts as a separate install rather than a multi access to the same plug in on the sydney theme? Any pros and cons on that idea or better suggestions?

    Thread Starter Jim Harrington

    (@jim-harrington)

    I realise that the parent theme is still there although lacking many of the customisations to appearance etc. For example my lastest draft blog item is viewable when I activated the parent theme.

    I was surprised at how different the appearance is between my child theme and the parent theme – hence I mistook the difference for a problem but it is shown as the latest v 2.09 verson of the sydney theme.

    I guess that all is well behind the scenes although if I had to use the parent theme to recover my website there would be a lot of customisation to repeat.

    Hi,

    I am sorry for the delay in response.

    Instead of editing the footer.php file that might be a little tricky, I’d recommend using the Code Snippets plugin that you can search from the plugins directory.

    To inject code to your site’s footer, you could use wp_footer hook. For example: 

    function your_function() {
    echo 'This is inserted at the bottom';
}
add_action( 'wp_footer', 'your_function' );

    Hope that helps.

Viewing 4 replies - 1 through 4 (of 4 total)
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