Differences in Elementor Editor mode and Public View

  • Resolved kamrafique

    (@kamrafique)


    8 months, 3 weeks ago

    Hello.

    I have an odd issue where I have a difference in only one page in Elementor editor mode, and on the public page.

    In public view, the footer is not showing the white background.

    I’m using the free Elementor with the Elementor Header and Footer Builder plugin.

    It was working as expected until a few days ago. I noticed the header and footer were both blank only on this one page until i reverted the entrance animations to None. The header and footer came back, just this white background is missing now.

    I’ve disabled both plugins, and also clicked Regenerate CSS & Data but no luck so far.

    Any ideas how I can debug this or fix it? I don’t see any errors on console.

    Thanks.

    Elementor Version 3.19.4 / Elementor Header & Footer Builder Version 1.6.26

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @kamrafique,

    Please share your site URL, so we can check it from our end.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    I had the same issue. The footer displayed while I was logged in was not what the public saw. When I tried to edit the template with Elementor, I got this message:

    Sorry, the content area was not found in your page.
    You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.

    So, I copied the footer info contained in this plugin’s footer and turned the plugin off. Once off, the Elementor error went away and I was able to edit the footer template, so I pasted the content in. Now the footer is the same whether I’m logged in or not.

    I suspect how I implemented Elementor Header & Footer Builder, then switch to Elementor Pro from Astra may have crossed a few “wires.”

    Elementor Header & Footer Builder isn’t the only plugin bumping up against the “call ‘the_content’ function”, so this may truly be an Elementor issue.

    Thread Starter kamrafique

    (@kamrafique)

    @jpp21 thanks. I updated to the latest version of Elementor (3.20.0) and can’t even get into the footer block now using Edit with Elementor as the page just stays on loading…

    I’m thinking I just need to rebuild the site…

    @bsfherman. Do you have a way for me to send privately?

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @kamrafique,

    Of course. Please reach out to us using the form on this page. Once you fill up the form, please continue the discussion using the ticket and mark this thread as Resolved.

    @jpp21, if you think you need any assistance, please start your own thread. You are welcome to cross-link it with this one, so we are aware of both.

    Kind regards,
    Herman ??

    Thread Starter kamrafique

    (@kamrafique)

    Ticket opened.

Viewing 5 replies - 1 through 5 (of 5 total)
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