difference between mac and windows

  • Hello,

    I am having some trouble with my website concerning the front, there are multiple differences between how the site looks like between windows and mac users/devices.

    You can see it directly in the first page for example, the image banner with the logo on it doesn’t slide properly like on windows devices, every images like that doesn’t work properly.

    Another example is on the “e-boutique” page (store page), there is a slide with 2 pictures on it, there are no problems on windows but when on mac, the second slide’s left side appears on the first slide. I read that you have to put those images on “contain” and not on “auto”, is there another solution?

    Thank you in advance for your help,

    Hugo.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @hugowphb,

    Please explain your issue, including screenshots, URLs, and any other document, so we can understand and check it better. You can upload your files to one of the following online services:
    https://postimages.org
    https://loom.com
    https://drive.google.com
    https://wetransfer.com
    https://dropbox.com

    Also, please provide us with your system environment information. Please navigate to WP Dashboard > OceanWP > OceanWP Panel > System Info: https://i.postimg.cc/0QZrGq46/system-info.png. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

    For troubleshooting, please do the following steps and let me know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugin.
    2. Deactivate all plugins.
    3. Then, first, activate the Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: Since the content of your website is built in Elementor page builder, please try to recheck your issue with only the default theme and recheck your issue.

    Note 2: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    Note 3: Please make sure you use the latest versions of the theme and plugins(OceanWP, Ocean Extra, WooCommerce, Elementor, etc.).

    Note 4: Please deactivate all Elementor Experiments from WP-admin page > Elementor > Settings > Experiments and try to recheck your issue.

    Please keep us posted.
    Best Regards

Viewing 1 replies (of 1 total)
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