Didn’t Work & No Support

  • I installed this tool on one of our company websites. It appeared simple enough, and I quickly entered a ton of locations – but the map wouldn’t work. I realized it was because this app required an API key from Google, and went through the instructions and set-up the key and it wouldn’t work. This should be simple enough to enter a key but it continually showed an error. I emailed the app developers for assistance and received no response. After 5 days I attempted sending a second email with no response. In the meantime, I reached out to Google support to ensure the problem was not on there end…

    Finally, after much frustration and stress, I downloaded another locator plug-in to test the key and make sure it wasn’t a problem with the key – and I had the other tool up and running in MINUTES. After spending an entire WEEK trying to get this app going, it was such a relief. I understand not everything will plug and play simply and don’t mind if I have to go back and forth with support teams to get something working… But getting absolutely no response says a lot and tells you what to expect if something every has an issue in the future.

    I do NOT recommend this tool based on the extremely poor support and lack of response after multiple attempts to reach out for assistance. Also, the other plug-in I ended up using was SO quick and easy to set-up, and their support team replied to me within minutes of me asking about a feature. Response time on customer inquiries is EVERYTHING when you are working with apps and a good indicator of what to expect if there is an issue with the app in the future.

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  • cicistorelocatorplus

    (@cicistorelocatorpluscom)

    You sent an email over the weekend, and this was the first we heard of it today. Perhap it wasnt the weekend in Europe but we just received notification of your email today. We always strive to be responsive but as mentioned on our site, it is best to post in the forums with all the information we need to assist you. I did not work over the week-end and just saw your email request today. There are numerous documentation and news feeds over the past three months about the google APIS. We responded as soon as we saw the email. upon visiting your site you were not using the WPSLP plugin, we also noted your site is an insecure site and Google will deprecate your site and not allow certain functionalities (such as location sensor) to work.. We have extensive documentation and news feeds about the Google MAPS API keys and we appreciate that you were frustrated as we all are after Google sprung their new terms of service on the public.

    cicistorelocatorplus

    (@cicistorelocatorpluscom)

    P.S We are curious, were you previously using Store locator Plus befre Google changed to require everyone to have a Google MAPS Javascriot API key? If so, we noted that some users had not updated Store Locator plus for years and thus when trying to add the key did not have the correct version to apply the keys. A fresh install of our plugin would have worked, no one has been unabvle to add a key. The only instances we had heard was when people had been using SLP pre 2016 when goolgle last changed the Maps API key terms of service, june 22 2016 to be exact. Before that time there was no place to add a browser ley and that was established back around version 4.5 I believe. Sorry for your frustration but without all the details it is difficult to assess where the ball was dropped.

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