Did not save a backup

  • Dangerous at the highest level. We used BackWPup to create and download a backup file (I have the file to prove it). One week later, the Logs and Backups in the plugin show empty, and apparently, the only way to restore from the downloaded backup file is to buy a Pro subscription. We made this backup before making major changes to the website, believing that it will be restorable, and now it is lost.

    Who TF needs a backup plugin that only creates (and, apparently, loses without any trace) backup files but does not have a restore option?

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  • Syde Joost

    (@joostvandevijver)

    Dear @artyshake,

    Thank you for sharing your thoughts about BackWPup. We appreciate your feedback.

    Our free version is designed for basic backup needs, while the Pro version offers additional features, including the easy restore option and premium support. The distinction allows us to provide comprehensive solutions to users with diverse requirements.

    We understand the importance of a reliable restore option and take user concerns seriously. The issue you encountered is not typical, and if you wish to explore it further, please feel free to reach out to our support team at in the support section.

    Thank you for your feedback, and we appreciate your understanding.

    Best regards,
    Joost

Viewing 1 replies (of 1 total)
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