Plugin conflict with EWWW Image Optimizer Plugin – SOLVED

  • I have used CMP Coming Soon and Maintenance Plug for a while and used to consider it one of the best simple and versatile Coming Soon plugins. And I have used 3-4 others, so I have a fair amount of comparison.

    Unfortunately I had on some of my sites experienced that the background picture would disappear and be replaced with a simple grey background. It was really strange because that issue was not there on some of my sites but on most of my sites.

    But I decided to upgrade to the premium version, so I would have some support and so that this issue could be solved.

    I have now NOT HEARD ANYTHING BACK ON MY SUPPORT REQUEST FOR APPROX 10 DAYS – EVEN AFTER I SUBMITTED A REMINDER 3-4 DAYS AGO.

    So please do not expect any support, if you should decide to upgrade. I personally really regret having upgraded to their paid plugin.

    With no response I had to do some testing on my own, looking at possible plugin conflicts and to my surprise it turns out that it has a conflict (both in the free and paid version) with the excellent EWWW Image Optimizer plugin, which is installed on more than 1+ million active installations.

    If you use the LazyLoad feature of that plugin together with this plugin, it will case your Coming Home Page background to simply turn grey!

    When that feature is turned off and the cache is flashed, the background is back as usual. Really strange – but important bug.

    Since the developer has not responded to my two messages, sent through the plugin to the official support channel I have now resorted to post this information here, to other potential users of the free and paid plugin.

    This is really the first time I have experienced that a developer of a plugin I have paid for has not responded to my support requests – and I have quite a lot of paid WordPress plugins.

    I will not give the plugin a 1 or 2 star review, as the free plugin (which is what this forum is primarily focused on) as far as I have experienced works fine with my other plugins and has some good simple functionality – but when there is no response during 10 days (to a bug that breaks the plugin), for even a paid support request, then the developer does not pay enough attention to his plugin and users should look for other plugins.

    • This topic was modified 1 year, 8 months ago by micjoh. Reason: Change after dialogue with developer, conflict solved
    • This topic was modified 1 year, 8 months ago by micjoh.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ales

    (@alesmal)

    Hello @micjoh, thanks for your feedback.

    We are sorry we did not resolve the issue or even did not contact you. I double checked our inbox, but there is no email regarding any image issue for last 2 weeks.

    Maybe your email ended up in our spam folder, not really sure what happened.

    We usually reply within 1-3 working days, and we are always happy to troubleshoot issues both on paid and free requests(which you can see here in support requests forum).

    To your issue, yes unfortunately our plugin is not compatible with EWWW Image Optimizer. This is a known bug, I tried to contact their developers already to help to resolve the issue, but so far with no luck.

    Btw, if you are in any way not happy with the purchase, we do offer a full refund if the issue can’t be resolved.

    Cheers, Ales

    Thread Starter micjoh

    (@micjoh)

    Hi Ales, thank you for your feedback.

    Yesterday I saw that you regularly reply to messages here in this support requests forum – I didn’t even give that a thought, as I was sure that the direct communication through the plugin should work.

    I will try to send another e-mail through the plugin, to try to problem solve what the issue is.

    With regards to the actual bug, which apparently is a known bug, I just wanted to give this additional input for you and anyone who wants to make these two plugins work together (I have a premium lifetime deal on the EWW Image Optimizer Plugin and it is really good, so I will continue to use it ?? ):

    For some reason your plugin does NOT conflict with the WP Rocket plugin’s (another great plugin) “Lazy Load” funtionality, so I can make your plugin work, together with (basically the full value of) EWWW Image Optimizer by disabling “Lazy Load” in EWWW and enabling it in WP Rocket.

    I here assume that the Lazy Load in both plugins are of about the same code quality, speed etc.

    The only problem for many will here be that WP Rocket is only available in a paid version ($59 for 1 website, $299 for infinite), so that kind of makes it a “paid” solution to this issue.

    I am afraid that a lot of people (like me) will install and activate the free versions of the two plugins (this one and EWWW), and naturally enable “Lazy Load” in EWWW (as it improves your “score” there), and then just experience this grey picture background issue and not understanding why. This issue should probably be flagged a bit more clearly.

    It should be possible to implement a Lazy Load function in EWWW like in WP Rocket (or perhaps it is not possible due to some technical setup reason), but I will also contact EWWW and kindly ask them to look into this issue, and whether they could not fix it.

    Simultaneously with this plugin I bought a lifetime subscription for another Coming Soon plugin on AppSumo (sometimes two plugins for the same functionality does make sense, as various sites require different setups), so I am seriously considering your offer of a refund (as I think this is a serious bug – and I might not continue to buy/use WP Rocket, which enables me to solve it), but you do offer a good plugin with valuable differences to the other plugins, which might justify the reasonable yearly subscription fee for your added themes of $49.

    Have a nice day.

    Michael

    Plugin Author Ales

    (@alesmal)

    Hi @micjoh , happy to announce we just made the CMP plugin compatible with EWWW lazy loading implementation.

    Mainly I would like to thank you for bringing us together with EWWW developers team to help resolve the issue. What an effort from you!

    Cheers Ales

    Thread Starter micjoh

    (@micjoh)

    Hi Ales,

    I can confirm that the conflict with Lazy Loading in the EWWW Image Optimizer plugin has now been solved.

    That is a great result of this dialogue. And I experienced (after the initial slow response to my messages until contact was established) a very positive and constructive dialogue between Ales from CMP and Shane Bishop from EWWW, who gave excellent input from their end on ways to solve the conflict. And it’s great that you could then so fast implement the solution.

    Just for completeness I can also confirm that this plugin works with WP Rocket and their Lazy Load functionality. But you should probably only use Lazy Load from either EWWW (free and paid) or WP Rocket (only paid). But now we have both options, and that is just great.

    Thanks Ales – I will upgrade my review from 3 to 5 stars (as this is a more fair rating, now when this issue has been solved) and adjust a little bit of the wording at the top. But I will leave almost all of the dialogue as I think it might be of value to some, to see how the developers are active and worked to solve this issue. Which is really important for the best plugins.

    I will also keep my premium subscription to the CMP Coming Soon & Maintenance Plugin. Thank you for solving this issue!

    Michael

Viewing 4 replies - 1 through 4 (of 4 total)
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