Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Trustindex

    (@trustindex)

    Hello @stanel ,

    Can you send me the URL of your (test) site/page, where I can check the problem?
    I think the theme’s CSS will override something and I have to see that, to make the solution.

    Thank you and waiting for your reply,
    Tom
    Trustindex

    Thread Starter stanel

    (@stanel)

    https://www.skinmds.com/locations/los-altos-location/

    Here it is.

    Also is there a way to connect multiple Google listings? We have several offices and want to have a separate widget for each location. Please advise on how this can be done.

    Plugin Author Trustindex

    (@trustindex)

    Thank you, we are checking it. Can you send me the (debug) content of the Troubleshooting tab?

    Plugin Author Trustindex

    (@trustindex)

    While we are checking your site, here it is the answer for your question:

    You can connect several Google profiles as well, if you have an account at https://www.trustindex.io

    There you can connect them:
    – If you want to show those reviews separately, you should connect Google listings one-by-one in a separate company/domain profile
    – If you want to show those reviews altogether, you can connect all your Google listing into one company/domain profile in your Trustindex account.

    Feel free to test it, there is a 7 day trial after registration.

    If you want to upgrade to a paid package, this is a little help to select a package: https://admin.trustindex.io/support/package_pick

    These are paid package features (for example):
    – Auto review downloading,
    – Unlimited number of reviews,
    – Many reviews (from different platforms) in the same widget,
    – Many widget layouts at the same time.

    You can find our packages here: https://www.trustindex.io/prices/

    —————

    I will get back to you soon with your site’s problem. (But you can help us by attaching the content of the Troubleshooting tab’s content.)

    Thread Starter stanel

    (@stanel)

    URL: https://www.skinmds.com
    MySQL Version: 5.7.32
    WP Table Prefix: wpnf_
    WP Version: 5.8.1
    Server Name: https://www.skinmds.com
    Cookie Domain: https://www.skinmds.com
    CURL Library Present: Yes

    PHP Info: 
    	Version: 7.4.23
    	Memory Usage: 40.33MB
    	Memory Limit : 768M
    	Max Upload Size : 256M
    	Max Post Size : 256M
    	Allow URL fopen : On
    	Allow URL Include : Off
    	Display Errors : On
    	Max Script Execution Time : 120 seconds
    
    Plugin: Widgets for Google Reviews
    Plugin Version: 7.0
    Options: 
    	active: 
    	version: 
    	page-details: Array
    		(
    		    [id] => ChIJ1euyUn-7j4ARgeo2SGFQuRc
    		    [name] => Berman Skin Institute | Medical & Cosmetic Dermatology
    		    [address] => 4300 El Camino Real #100, Los Altos, CA 94022, United States
    		    [avatar_url] => https://lh6.googleusercontent.com/-hcUlXPGKMEs/AAAAAAAAAAI/AAAAAAAAAAA/mYl1G8ClnLA/s160-c-k-mo/photo.jpg
    		    [rating_number] => 99
    		    [rating_score] => 4.6
    		)
    		
    	subscription-id: 32524484g
    	proxy-check: 
    	style-id: 5
    	review-content: <div class="ti-widget" data-layout-id="5" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-4"> <div class="ti-footer source-%platform%"> <div class="ti-large-logo"> <div class="ti-v-center"> <img src="https://cdn.trustindex.io/assets/platform/%platform%/logo.svg" alt="%platform%" width="150" height="25" /> </div> </div> <div class="ti-stars star-lg"> <span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span> </div> <div class="ti-rating-text"> <strong class="ti-rating"> RATING_TEXT </strong> <span class="nowrap">Based on <strong>RATING_NUMBER reviews</strong>.</span> </div> </div> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name">%reviewer_name%</div> <div class="ti-date">%created_at%</div> </div> </div> <div class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></div> <div class="ti-review-content"> <!-- R-CONTENT -->%text%<!-- R-CONTENT --> </div> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-dots"> <div class="dot active"></div> </div> </div> </div> </div>
    	filter: Array
    		(
    		    [stars] => Array
    		        (
    		            [0] => 4
    		            [1] => 5
    		        )
    		
    		    [only-ratings] => 
    		)
    		
    	scss-set: drop-shadow
    	lang: en
    	no-rating-text: 0
    	dateformat: F j, Y.
    	rate-us: 1634024596
    	verified-icon: 1
    	enable-animation: 1
    	show-arrows: 1
    	content-saved-to: 7.0
    	show-reviewers-photo: 1
    	download-timestamp: 2021-09-14 07:48:16
    	widget-setted-up: 1
    	disable-font: 0
    	show-logos: 1
    	show-stars: 1
    
    Reviews: Array
    	(
    	    [0] => stdClass Object
    	        (
    	            [id] => 1
    	            [user] => Nikki L
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14GhPf6EWp_FtjnwPIpm0B1VACZKCobSAUpQCpnnNoao=s120-c-c-rp-w64-h64-mo-ba3-br100
    	            [text] => Came here for medical skin conditions. Front desk Natasha is sweet and caring. Dr. Chock is amazing too doing my annual skin check! Thank you.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-09-04
    	        )
    	
    	    [1] => stdClass Object
    	        (
    	            [id] => 2
    	            [user] => Ali Fabbro
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14GhDtWfE9S3SnpEk6Tb8hcTq-yV63bQlBSbxiSydSQ=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => 
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-08-31
    	        )
    	
    	    [2] => stdClass Object
    	        (
    	            [id] => 3
    	            [user] => Rob Woods
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJybg5fzPD3kDInau591hzybiGUo9QEjTin673Ml=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => They can’t seem to keep a Doctor. What a shame. Every time I call to schedule an appointment I’m told my Doctor has left. I’m assuming there are internal issues with the company. Says a lot about a company when you can’t keep your employees.
    	            [rating] => 2.0
    	            [highlight] => 
    	            [date] => 2021-08-15
    	        )
    	
    	    [3] => stdClass Object
    	        (
    	            [id] => 4
    	            [user] => Nancy S.
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJyGBHXIvv-EvWWqw7cA0WoxhuERoyu7Xd0BlSc8=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => Horrid place of business. My skin is ruined because of them. Go to a credible place that actual cares about their patients. My appointments always feel rushed. It is extremely apparent that they care more about money than spending the time to help their patients. How this place has 4 stars I’ll never know…very suspicious if you ask me.
    	            [rating] => 1.0
    	            [highlight] => 
    	            [date] => 2021-08-15
    	        )
    	
    	    [4] => stdClass Object
    	        (
    	            [id] => 5
    	            [user] => Stella Zhang
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14GjxIqqwKt3st0aYxwL6AWJgDOjzLaMOygdpz9lbHg=s120-c-c-rp-w64-h64-mo-ba3-br100
    	            [text] => EDIT:
    	
    	I’m glad that Dr Berman took the feedback seriously and followed up to reschedule my appointment and made sure that it went smoothly. My aesthetician, Anna, is very diligent and the treatment itself is great.
    	
    	Tip for anyone reading this: the staff I interacted with at the Los Altos location was nice and helpful, so make sure that you ask to be transferred to this specific location when you call to ensure a better experience.
    	
    	Leaving one star off for now to see if I see consistent positive change.
    	
    	———
    	Original comment:
    	
    	I would not waste my time here unless you don’t care about your time and like being surprised on the day of your appointments that they messed things up and now you have to change your schedule around their mistakes.
    	
    	Staff is extremely rude and the place can’t manage its appointment time at all - sends you a confirmation text with one date and time after you call to book an appointment a few weeks in advance, and on the day of the appointment, insists that it’s always been booked at another time. Their system is just so messy and you will waste a lot of time going back and forth on things you agreed to previously that just gets changed without you agreeing to or even knowing. After 2-3 times of this happening, I’m never coming back.
    	            [rating] => 4.0
    	            [highlight] => 
    	            [date] => 2021-08-15
    	        )
    	
    	    [5] => stdClass Object
    	        (
    	            [id] => 6
    	            [user] => Brian Adrian
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJy9FW4S3jkiSsp5fL2rii6eTDkNzjU5lb2hEJnf=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => Outstanding staff and a nice clean facility
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-08-12
    	        )
    	
    	    [6] => stdClass Object
    	        (
    	            [id] => 7
    	            [user] => John Picardo
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14Gi0MDE89TLqz_D2wwju1HB2OKYaQ0OXuuaLstAQ180=s120-c-c-rp-w64-h64-mo-ba4-br100
    	            [text] => 
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-08-09
    	        )
    	
    	    [7] => stdClass Object
    	        (
    	            [id] => 8
    	            [user] => All About Visuals
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJzdu0rSEJpsSBTtDZ6yWj43MKmh1otOlrbVm1_p=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => AVOID THIS PLACE AT ALL COST. LACK OF PROFESSIONALISM, JUST INTERESTED IN MAKING MONEY
    	
    	Lack of professionalism, but focus on making money.
    	I just went for a wart removal on my chin, the doctor spent 1 min looking at it and said it was not a wart and decided to make a little surgery to remove it, and once remove he said "Hmmm, maybe it was a wart"
    	
    	Now I have a scar on my face that could have been avoided but just freezing it.
    	            [rating] => 1.0
    	            [highlight] => 
    	            [date] => 2021-07-24
    	        )
    	
    	    [8] => stdClass Object
    	        (
    	            [id] => 9
    	            [user] => Victoria Nogueda
    	            [user_photo] => https://lh3.googleusercontent.com/a-/AOh14Gh_nFb6-YF9avgRulRTDZBSJqAeT7pbcCjgZpPBcR0=s120-c-c-rp-w64-h64-mo-ba3-br100
    	            [text] => 
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-07-24
    	        )
    	
    	    [9] => stdClass Object
    	        (
    	            [id] => 10
    	            [user] => annie brown
    	            [user_photo] => https://lh3.googleusercontent.com/a/AATXAJxlNofWr14qUGdVmmFN_TQ0F8kEtD71sEBUIS0=s120-c-c-rp-w64-h64-mo-br100
    	            [text] => The office was very clean and neat. All the staff were very friendly and the PA was very thorough during my first visit. I felt very satisfied with what we discussed as my options. Looking forward to my next visit in the fall.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-07-21
    	        )
    	
    	)
    	
    
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    Plugin Author Trustindex

    (@trustindex)

    Hello @stanel ,

    Problem solved. Please refresh on your site and you will find 3 columns in the widget.
    (If not, please clear your browser’s cache )

    Thank you for your patience!

    Let me know, if you need further assistance,
    Tom
    Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Desktop Shows Only 1 Review at a time’ is closed to new replies.