Desktop-only is showing on mobile, Mobile-only not showing at all

  • Resolved pederweb

    (@pederweb)


    1 year, 2 months ago

    Hi! Hope you’re having a great day!

    I have created two separate pop ups – one for mobile and tablet devices and one for desktop. This has worked fine for a long time until just recently. I think my client may have updated the plugin since I used it last and set it all up.

    What’s happening is that the pop up that is set to only appear on desktop devices is also showing up on mobile and tablet devices, whereas the popup that is set to only appear on mobile and tablet devices is not showing up anywhere at all.

    I went in and set up new rules in the conditions section and deleted the old rules. I then updated each of the pop ups and viewed the page in incognito windows on all devices.

    Any suggestions on what might be causing the problem?

    Thanks!

    • This topic was modified 1 year, 2 months ago by pederweb.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @pederweb

    I apologize for the delayed response. Thank you for contacting us and we appreciate your patience.

    Could you please share the version of your current POPUP Builder? If you made any recent changes, it would help us identify the issue.

    Also, We kindly request that you contact us directly for assistance in real-time, we have a dedicated chat/ticket forum for it. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send us an email. We are here to help and will be happy to help you with any concerns you may have.

    Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello,

    As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!

    https://help.popup-builder.com/en/

    Sincerely,

Viewing 2 replies - 1 through 2 (of 2 total)
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