Design reverted to default after update to WC 9

Hi @dabesa,

Glad you reached out, happy to help.

This is very unusual. I am currently using the latest version of WooCommerce 9.0.2 and my WooCommerce Email Designer did not change to the original template.

Do you have a backup of your website that you can roll back to? If you do, please roll back to the version before you updated WooCommerce, update WooCommerce again and see if the issue persists.

In the meantime, please clear your website and WooCommerce template cache:
https://www.kadencewp.com/help-center/docs/kadence-theme/clearing-your-website-cache/

Please let us know how we can help further.

Cheers,
Eze

Hello @chieze ,

I tried to reproduce in a staging but the problem didn’t happen.
I solved exporting the confirm from staging and importing on the live site.

I didn’t have chance to try clearing the the WooCommerce template cache, do you think it might be that?

Thanks

Hi there,

Were you able to get this sorted out?

Clearing the cache might work if you are loading the templates on cache. Still, this is an odd issue though.

I updated my WooCommerce to the latest version but my email templates didn’t revert to the original templates. All my previous changes were retained. See this: https://www.loom.com/share/c179b2bac27d435fa63106760c87c358

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

If you need further assistance, please don’t hesitate to reach out to us again.
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for more than a month. We’ll proceed to marking this as resolved.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro