Design Mobile issues

Hi, @mbio86.

Glad you reached out.

I accessed your website but I could not find a form to replicate the issue. Then, I tested it on a staging site and it worked properly. See my screenshot below:

Can you let me know how to replicate this issue?

Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!

Hello

Thanks for your answer.

You can proceed as follows:

1. I am using a mobile phone Iphone SE 2016 size for the test
2. connect first on myecobestfriend.com/wp-admin/
3. then go to https://myecobestfriend.com/user-donate/ you will find the donate form and normally you should see the issue.

Let me know

Gaetan

Hi, @mbio86.

Since we do not have an account on your site, and we should not have, we cannot access the form. When you can, please deactivate the coming soon page so we can access the form and test it.

?Also, please send along your System Info.

Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

That will give me some more context to be able to help.

Hello. I just desactivated the coming soon page. you can check

See the report:

WordPress Environment

Home URL: https://myecobestfriend.com
Site URL: https://myecobestfriend.com
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: My Eco Best Friend – Home Page (#259)
Page for Posts: Unset
Table Prefix Length: wp_636119_
Table Prefix Length: 10
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, vacation, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, leads, open, closed

Server Environment

Hosting Provider: DBH: te7rb.myd.infomaniak.com, SRV: myecobestfriend.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.5
PHP Post Max Size: 700 MB
PHP Time Limit: 2101
PHP Max Input Vars: 8000
PHP Max Upload Size: 700 MB
cURL Version: 7.74.0, OpenSSL/1.1.1k
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

GiveWP Configuration

GiveWP Version: 2.29.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All database migrations completed.
Database Tables: ? wp_636119_give_donors? wp_636119_give_donormeta? wp_636119_give_comments? wp_636119_give_commentmeta? wp_636119_give_sessions? wp_636119_give_formmeta? wp_636119_give_sequential_ordering? wp_636119_give_donationmeta? wp_636119_give_revenue? wp_636119_give_migrations? wp_636119_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.29.1
Test Mode: Enabled
Currency Code: CHF
Currency Position: After
Decimal Separator: .
Thousands Separator: '
Success Page: https://myecobestfriend.com/donation-confirmation/
Failure Page: https://myecobestfriend.com/donation-failed/
Donation History Page: https://myecobestfriend.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation, Stripe - Credit Card, Stripe - Checkout
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

Other Active Plugins

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Advertistment: by Iqra Rahim Uddin – 1.0
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YITH WooCommerce Wishlist: by YITH – 3.22.0
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Hi, @mbio86.

When I access your site here https://myecobestfriend.com/user-donate/, I still can’t see the form.

Let me know when it’s public so I can test it.

Hello

Sorry about that. I now made it public. you should be able to see now

In case it does not work. I suggest you create an account on my site…

Let me know

thanks

Hi, @mbio86.

I need a place where I can test it without using real money. It can be your live site with test mode enabled OR a staging site.

For option one, enable the test mode under donations > settings > payment gateways > gateways.

For the second one, you need to create a staging site, enable test mode there and share the link here.

Looking forward to helping you get to the bottom of this!

Hello

Test mode in enabled as my site is not live yet so no real money never received yet.

So please go ahead.. ??

Hi, @mbio86.

I still cannot see the form. Can you make sure it’s available for non-logged-in users?

Looking forward to helping you get to the bottom of this!

Really sorry for all this.

I checked in incognito mode and it works: https://snipboard.io/SGqBwk.jpg

The page is this one: https://myecobestfriend.com/user-donate/

Thanks in advance

Hi, @mbio86.

I accessed your form and resized them to check the width issue. It worked for me. See my screenshots for iPhone SE and iPhone XR here: https://imgur.com/a/s2K6Tcp

Unless I can reliably replicate the issue, I’m relatively stuck.

ok thanks. let’s close this topic then. maybe the issue was before one of the last release was done. But I am pretty sure I saw that issue.

Maybe if you want to check with dimensions Iphone 5 /SE

If you don’t see anything let’s close this topic.

Thanks again for your kind help

Hi, @mbio86.

I tested it here and it worked for me too.

I’ll close it for now, but I’m happy to help if you need further assistance in the future.

Have a great day! ??

thanks a lot.