Design issue in the Legacy Form activate

Hi @creativebrahma,
Glad you reached out. I’d like to give this a closer look. First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

One important question: Are you using a page builder here?

Let me know if you have any questions in the meantime, I’m happy to help.

Hi Stephanieliy.,
Thanks for the reply. Here is the system report.

WordPress Environment

Home URL: https://wdtboomi.wpengine.com
Site URL: https://wdtboomi.wpengine.com
WP Version: 6.1.1
WP Multisite:
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron:
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#19)
Page for Posts: Post page (#47)
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, expired, waitingforapproval, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored

Server Environment

Hosting Provider: WP Engine
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.0.25
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
PHP Max Upload Size: 1 MB
cURL Version: 7.74.0, OpenSSL/1.1.1n
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
gzip:
GD Graphics Library:
Multibyte String:
Remote Post:
Remote Get:

GiveWP Configuration

GiveWP Version: 2.23.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: wp_give_donors wp_give_donormeta wp_give_comments wp_give_commentmeta wp_give_sessions wp_give_formmeta wp_give_sequential_ordering wp_give_donationmeta wp_give_revenue wp_give_migrations wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: New Donation Donation Receipt New Offline Donation Offline Donation Instructions New User Registration User Registration Information Donation Note Email access
Upgraded From: 2.22.3
Test Mode: Enabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://wdtboomi.wpengine.com/donation-confirmation/
Failure Page: https://wdtboomi.wpengine.com/donation-failed/
Donation History Page: https://wdtboomi.wpengine.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

Other Active Plugins

Boomi Plus: by the WeDesignTech team – 1.0.0
Boomi Pro: by the WeDesignTech team – 1.0.0
Contact Form 7: by Takayuki Miyoshi – 5.7.1
Custom Icons for Elementor: by Michael Bourne – 0.3.1
Customizer Export/Import: by The Beaver Builder Team – 0.9.5
Download Plugins and Themes from Dashboard: by WPFactory – 1.8.1
Duplicate Page: by mndpsingh287 – 4.5
Elementor: by Elementor.com – 3.9.1
Envato Theme Check: by Scott Parry – 1.0.0
The Events Calendar: by The Events Calendar – 6.0.6.2
The Events Calendar Extension: Test Data Generator: by The Events Calendar – 1.0.8
WebP Express: by Bj?rn Rosell – 0.25.5
WeDesignTech Elementor Addon: by the WeDesignTech team – 1.0.0
WeDesignTech Portfolio: by the WeDesignTech team – 1.0.0
WordPress Importer: by wordpressdotorg – 0.8

Inactive Plugins

Boomi Shop: by the WeDesignTech team – 1.0.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5

Active MU Plugins

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.1
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Theme

Name: Boomi
Version: 1.0.0
Author URL: https://wedesignthemes.com/
Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

2) Yes, we used elementor page builder to show the form in the front end. We get the shortcodes from the donation form and paste it in the elementor shortcode builder.
Hope this above informations are you want.

Thanks ??

Hi Stephanieliy.,

Can I get an any update regarding my queries. It’s emergency please.

Hi @creativebrahma,
I’ve been testing to see if I can replicate what you are seeing, but I haven’t been able to so far. Because we are looking at a styling issue, I’m confident this is related to Elementor and/or your theme, and we have a couple ways to check this.

First, I would recommend disabling Elementor to see if that clears things up. If it does, there is some configuration in Elementor that may need adjusting. Right now your form is loading into both the head and the body of the page, and it should only be loading in on the page itself.

If disabling Elementor doesn’t clear things up, you’ll want to try switching to the 2020 theme (this is very specific, it must be the 2020 theme), and give things another look. It’s possible your theme is being aggressive with styling and loading your form in incorrectly.

If you want to just skip ahead past the testing, you could use CSS to hide the header so that form doesn’t show. Not a “fix” exactly, but it would save you the testing time.

Give this a look and let me know what you find. If you have any questions in the meantime, just let me know!

Hi @creativebrahma,
It’s been a bit since I’ve heard back, and I know troubleshooting and testing can sometime need a little extra time. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things a look. Have a great day!