Description not showing on ticket or in email

  • Hi,

    For some reason the default description section is no longer showing in support tickets or in the emails we receive. So if someone completes this field the details are not transferring to us. Also if we reply to a ticket the text isn’t showing either: https://pdfdatanet.com/wp-content/uploads/2021/03/supportcandy.jpg

    All other fields are fine. Please could you advise?

    We have all the newest version of WordPress/your plugin and have tried deactivating plugins to find issue but nothing is working. This did used to work before.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    It is a very strange issue. We have checked this on our end and it works fine for us. Please create a support ticket on our support portal. One of our support agents will help you with it.

Viewing 1 replies (of 1 total)
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