Description field not visible to anonymous users

  • Resolved zzraz

    (@zzraz)


    3 months, 1 week ago

    Hi!

    After having updated all plugins on our site (we use WordPress with the Streamit template and Elementor and PMS) the Description field on a page has somehow been restricted to anonymous users. It should not be content restriction on that, only on the movie itself on the page. This happened in an update. Please advise on how to change this back to like it was before, when the Description field was open to all users. I have checked the settings on the page, and it shows “Open to all users” but the published page shows restricted.

    Take a look at the link, it is the field below the trailer that has been restricted. It should not be like that.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter zzraz

    (@zzraz)

    To clarify our issue a bit more and this is URGENT!

    After update of PMS to 2.12.6 the Description field on our movie pages have ended up as Content restricted (when visiting the site as anonymous user). So when a user that has not signed in visits a movie page, they cannot see the Description field of the movie. It says that the user must “Sign in or register to view the content”. Please advise how to solve this! You can check out this page and see that there are TWO restriction fields on the page:?https://www.zeezome.com/movie/crucified-barbara/

    We are using the Streamit template with Elementor.

    Thank you!

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @zzraz,

    Could you please send a screenshot with how you have set-up the content restriction for this page: https://www.zeezome.com/movie/crucified-barbara/?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Thread Starter zzraz

    (@zzraz)

    Sure! Now, I have made a HUGE workaround with CSS and the Screenshot field on the movie pages to hide the second “You have to sign in to view this movie”-box.

    As you can see in the screenshot, that is how it looks by default after the update. I have hidden that second box (it is the Description field) with CSS now, and instead used another field “Screenshot” to display an IMAGE of the text we have in the Description field.

    https://snipboard.io/ctOVCH.jpg

    To compare, look at the screenshot (how it looks default) and then on the site https://www.zeezome.com/movie/crucified-barbara/ (where I have made the workaround using an image as the movie description. The text that begins with “In this revealing…”).

    Thank you,

    /Lise

    • This reply was modified 3 months ago by zzraz.
Viewing 3 replies - 1 through 3 (of 3 total)
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