Description attribute not populating in feed

Thanks for reaching us,

As you said, some of the products in your feed are missing their product descriptions. Firstly, please ensure that you are using the latest version of CTX Feed and assign the correct attribute. In our latest version, there’s no such issue found. Then check the product description on your website to ensure.

If your product descriptions are present but not included in the feed, it could be due to a cache issue. In such cases, I would like to request you clear the cache from your website, cache plugin, and CTX Feed’s “Make Feed” page, and then regenerate your feed. Hopefully, it will resolve the issue.

Hi Shahed. Thanks for the response. I can confirm we are using the correct Product Description attribute as per your screenshot.

I have cleared the website cache, cleared the CTX Feed cache and regenerated the feed. When looking at the file, it still seem to not have anything under the description attribute. There is also nothing showing in GMC.

Do you have any further suggestions for next steps?

Hello Geosons,

Thanks for reaching us,

It is unexpected that the issue you are facing will not be resolved by following the instructions provided above. If you assigned the correct attribute to the Product Descriptions and there’s no cache issue it should be resolved.

Please provide your feed link and feed config to help identify the issue. However, confirm that you are managing your product description using the WooCommerce Product Description field. Only then Product Description populate the value in your feed. On the other hand, If you’re managing your product description with a Custom field or Short description, assign it to the Product Description attribute to resolve the issue.

• This reply was modified 12 months ago by Shahed.

Hi Shahed

That is correct, we are using the WooCommerce Product Description field and not a custom field. We are also using the Product Description field to populate the value in the feed.

This still causes the feed file to not have the description in it and nothing show in GMC.

Could this be caused by something in the settings or in the product page that could be causing this issue?

Hello Geosons,

Thanks for the clarification,

Please let us know the feed link so that we can identify the issue.

Hi Shahed

You can find the feed link here

Hello,

Thanks for reaching us,

As far as our inspection, you may use the Short Description field to manage your product description, but you’re assigning Product Description in your feed, which is totally different. Can you please create your feed using Short Description here and let us know if it is resolved or not?

If the issue persists, it could be a site-specific issue. In this case, please reach out to us from here.

• This reply was modified 12 months ago by Shahed.

Hi Shahed

I have gone into the feed and changed it from Product Description to Short Description as per your advise. The Feed still is showing nothing in the file under the description field.

Our products all have short descriptions in there product pages as seen here.

Hello,

In order to inspect the issue, please reach out to us from?here.

Hi,

I have a similar issue, the product description is showing on Merchant Center but I noticed that under description it’s pulling in html as shown below. Just want to know if this is something I should be concerned with and how to fix it.

How it is showing in Merchant Center:

<p>&nbsp;</p> <p><span><strong>Supply (cold mains) not suitable for tank fed systems</strong></span></p> <p>&nbsp;</p> <p>For a safe, reliable and long-lasting electric shower, look no further than the new Mira Advance 9.8kW. Mira Showers has designed this shower with the user in mind, it’s packed with helpful safety and navigation features to make showering easier. The Mira Advance is a great shower for all the family.</p> <p>2-year warranty</p> <p>Product number: <em><strong>1.1785.002</strong></em></p> <p>Installation and User Guide</p> <p>&nbsp;</p> <p><strong>Features and Benefits</strong></p> <p><strong>Audio enhanced</strong><br /> The thermostatic electric shower has a clear, audible beep that indicates the unit is turning on/off or has reached the desired temperature. Audible clicks when turning the temperature dial.<br /> <strong>Visually optimised</strong><br /> High contrast visuals on critical touchpoints, and a matte finish panel, make the Advance controls easier to see for the visually impaired.<br /> <strong>Tailored to touch</strong><br /> Features including a patented friction grip shower head holder enables the user to lower the shower head holder with one hand. Large, easy press buttons are easier to use even with limited finger dexterity.<br /> <strong>Built to last</strong><br /> With Mira Clearscale Pro? – market-leading anti-limescale technology – Mira Advance will outlast the competition and ensure a greater showering performance.<br /> <strong>Designed for safety</strong><br /> Mira Opti-floPro? delivers a consistent showering experience all year round, regardless of water pressure. Plus, thermostatic temperature control and adjustable maximum temp

Thanks

Jessica