Deposits: Temporarily suspended

Please advise.

Hi @comicalgoods

Thanks for reaching out!

Sorry to hear that deposits are temporarily suspended on your account. This is more of an account issue, hence your concern would be best handled here: Open a Support Request.

You mentioned that you’ve already submitted a ticket, however, did not received any response yet. Can you please share the Ticket # you received in your email so that we could escalate your concern?

Thanks!

Hi, there was a response yesterday. I was asked to confirm if your site was put on maintenance before your WooCommerce Payments account deposits were temporarily suspended?

I replied with, “I put it on maintenance?because of this issue. As you can see, I had a previous?order back in September and I was able to deposit it just fine. Not sure what the issue is this time.?“

Since then I tried to deactivate all plugins?except WooCommerce and WooCommerce Payment, made sure everything was up to date, and followed?the entire WooCommerce Self-Service Guide?to try and fix this issue.

Nothing helped. It takes a long time to get responses. The request number is (5905131).

Can you please help re-enable deposits on my account, my customer has already threatened?he’ll request a refund on the order. I need the money in my bank account to process the order!

Hi @comicalgoods ,

I can see that ticket 5905131 has already been handled by one of our teammates.

I’ll mark this thread as resolved. If you have any other queries, feel free to open a new thread.

Thank you ??</img>

I’m encountering the same problem and it’s now Day 23 of my account deposits being suspended. The Accounts team informed me that they are unable to resolve the issue.

As a result, I am forced to refund the money, process payments on another platform, and bear the cost of additional transaction fees, which is unacceptable for a payment platform. The financial loss is not the biggest concern; it’s the inconvenience and time wasted in correspondences with support trying and waiting to find a solution.

This experience leaves me with no confidence in resolving the matter or using the product in the future.

Hi @jdefranco,

Details about individual WooCommerce Payments accounts are pretty sensitive in nature. While we’re happy to look into the issues with your particular account, it would be best handled privately.

If you haven’t already, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

I have the same issue, ticket 6300164, no luck with support, my funds have been stuck for no reason, with no explanation for the past 2 weeks. I need urgent help on this matter!!!!

Hi, @talhayilmaz34

We sincerely apologize for the delayed response to your support ticket. At this time, we are receiving a high ticket volume in our queue.

We appreciate your patience during this time. We understand how crucial it is to resolve any issues promptly and efficiently, and we assure you that your ticket is a high priority for us.

Our team is aware of your request and will reply with more information as soon as they can.

Kind regards.

I have same problem with woocommerce payments, i have made test purchase and i can see money on my balance but my deposits are suspended. I have tried to connect bank account again but nothing changed, i have no information provided what is causing that problem.

Here is sceenshot of overview. https://imgur.com/2ZyGjkf

I have sent 4 emails in past weeks and no response. I have contacted stripe as well and they told me that everything is fine on their side.

Ticket number: #6395395

Hi, @horvatzan

Sorry to hear that this issue is affecting your business.

Please contact us at WooCommerce.com > My Account > Support. For better assistance about your inquiry.

We’ll be happy to help.

I have same issue. My funds have been stuck for more than 3 weeks. (Ticket: 6433768). It’s really frustrating.

Hi @gadgetrize ,

I’m sorry to hear that you are experiencing issues with your funds.

I have checked the ticket number you provided (6433768), and see that a response was recently submitted. Please check your inbox or junk/spam folder for this.

Otherwise, let us know if you have still not received our latest communication so that we can resend this.

Cheers!

Thanks @beautyofcode , The case has been resolved.

I have same issue. My funds have been stuck for more than 3 weeks. (Ticket: 6532441)

I’m very need help, the business is broken soon because of the turnover.

Please help!

Hi @easonzhong1210 ,

I’m sorry to hear that you are experiencing issues with your funds.

I have checked the ticket #6532441 you provided. Kindly go ahead with checking your inbox or junk/spam folder for responses to it, otherwise please go ahead with responding directly to it.

We will be able to assist you further from there.

Cheers!