• Resolved babygatestore

    (@babygatestore)


    Hello, I have a big problem,
    My deposits have been suspended, and I don’t know why, I contacted Stripe and here is what they told me:

    `Hi there,

    Thank you for keeping us posted. I understand that your payouts are still suspended. Please allow me to shed some light on this.

    Upon checking, it looks like everything is good from our end here at Stripe. While we understand that you wish to know as to when you’ll be able to receive your payouts, we highly suggest for you to get in touch with Woocommerce in order for you to be provided with the most accurate information. I have checked that your account is handled by Woocommerce and I can guarantee that they can provide you with an explanation with regards to your account particularly with your payouts.

    You may get in touch with them with the following information below:

    Support email: [email protected]
    Support phone: +18772738550
    URL: https://woocommerce.com

    In the meantime, if you have any Stripe related questions or concerns, please feel free to shoot me another email and I will be glad to help you.

    All the best,`

    After some digging I found out that the deposit schedule has been switched from “daily” to “manual”. I tried to contact Woocommerce (opening tickets) but they don’t answer.
    I really don’t know what to do anymore. I am missing the best month to increase my sales.
    Can you fix the issue? Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Raif D. a11n

    (@rdeari)

    Hi @babygatestore,

    I see that you have contacted us via a ticket and we will look further into this issue.

    We will be able to help you further there and have a look into your WooCommerce Payments account to see what is causing the issue.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Deposits Temporarily suspended’ is closed to new replies.