Depicter didnt load fully on mobile view

  • Resolved qilah

    (@qilah)


    2 months, 1 week ago

    I am using depicter for my homepage slider. It works fine on desktop and tablet view. but on mobile view, the slider doesnt seem to load fully. Only when i refresh the page then the slider would show up fully. How can i fix this? Tried to clear cache for depicter and others but doesn’t seem to work out.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @qilah

    Hi, Thank you for contacting us.

    I checked your website using a mobile device and the Depicter slider loads on the first try without needing to refresh the page:

    https://snipboard.io/cOrEi5.jpg

    May I ask you to check again using another device? Also please tell me the details about your mobile device and the browser you are using. That may help identify the problem. 

    One more thing you can do to see if the problem is the Depicter or just that specific slider is to import a ready-to-use template and check that. 

    Please let me know the results.

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    @qilah

    Hi,

    It has been a long time since our last reply.

    I will mark it as a resolved one. if you face this issue or any other ones please submit a new ticket.

    Thanks for using Depicter

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.