Depicter crashing

@ilan76
we had some issues on our server last night, but it is all fixed now, May I ask you to check it now, and if still got the issue let me know?

• This reply was modified 2 years, 1 month ago by averta.

Yes connecting to your server now, but slider will not publish, throws a 500 error, and crashes my site until i deactivate your plugin.

Error code:

2022/10/03 01:36:04 [error] 116141#116141: *166641 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php:451
Stack trace:
#0 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php(140): Depicter\Document\Models\Document->reorderSections()
#1 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Render.php(96): Depicter\Document\Models\Document->prepare()
#2 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Render.php(53): Depicter\Front\Render->getDocument(2, Array)
#3 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/hooks.php(33): Depicter\Front\Render->document(2, Array)
#4 /www/kfamainsite_366/public/wp-includes/class-wp-hook.php(309): depicter_make_document_cache(2, Array)
#5 /www/kfamainsite_366/public/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#6 /www/kfamainsite_366/public/wp-includes/plugin.php(476)" while reading response header from upstream, client: 108.51.29.104, server: kfamainsite.kinsta.cloud, request: "POST /wp-admin/admin-ajax.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php7.4-fpm-kfamainsite.sock:", host: "kfamainsite.kinsta.cloud:30642", referrer: "https://kfamainsite.kinsta.cloud/wp-admin/post.php?document=2&action=depicter"

Full Error Detail:

Error Details
=============
An error of type E_ERROR was caused in line 451 of the file /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php. Error message: Uncaught Error: Cannot use object of type stdClass as array in /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php:451
Stack trace:
#0 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php(140): Depicter\Document\Models\Document->reorderSections()
#1 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Render.php(96): Depicter\Document\Models\Document->prepare()
#2 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Render.php(53): Depicter\Front\Render->getDocument('2', Array)
#3 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/WordPress/ShortcodesServiceProvider.php(100): Depicter\Front\Render->document('2', Array)
#4 /www/kfamainsite_366/public/wp-includes/shortcodes.php(356): Depicter\WordPress\ShortcodesServiceProvider->process_shortcode(Array, '', 'depicter')
#5 [internal function]: do_shortcode_tag(Array)
#6 /www/kfamainsite_366/public/wp-includes/shortcodes.php(228): preg_r

Updated plugin. Still crashing:

2022/10/03 15:31:56 [error] 116141#116141: *168887 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php:451
Stack trace:
#0 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Document/Models/Document.php(140): Depicter\Document\Models\Document->reorderSections()
#1 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Preview.php(112): Depicter\Document\Models\Document->prepare()
#2 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Front/Preview.php(89): Depicter\Front\Preview->prepareToRender(Object(Depicter\Document\Models\Document), Array)
#3 /www/kfamainsite_366/public/wp-content/plugins/depicter/app/src/Controllers/Ajax/EditorAjaxController.php(283): Depicter\Front\Preview->document(2, Array)
#4 [internal function]: Depicter\Controllers\Ajax\EditorAjaxController->preview(Object(WPEmerge\Requests\Request), '', 'depicter/docume...')
#5 /www/kfamainsite_366/public/wp-cont" while reading response header from upstream, client: 108.51.29.104, server: kfamainsite.kinsta.cloud, request: "GET /wp-admin/admin-ajax.php?action=depicter/document/preview&depicter-csrf=3ae447649b&ID=2&status=publish|draft HTTP/1.1", upstream: "fastcgi://unix:/var/run/php7.4-fpm-kfamainsite.sock:", host: "kfamainsite.kinsta.cloud:30642", referrer: "https://kfamainsite.kinsta.cloud/wp-admin/admin.php?page=depicter-dashboard"

@averta I have archived your reply. Keep support here please, OK?

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

@phr72,
Can you please try to deactivate all the other plugins but Depicter and have it on default theme of WordPress to see whether still got issue or not?

@phr72,
since we did not hear back from you in for a long time, we make this ticket as a resolved one, so please reply here if still got the issue

Hello, I am facing same issue – after installing the plugin today I am unable to access my website; even the admin panel. Very new to website building and hence stuck on how to now proceed. Please help