Delivery to a different address tickbox acting strange

  • Resolved daneswood

    (@daneswood)


    1 year, 1 month ago

    Hello,

    We have this plugin enabled on one of our sites and with it enabled the ‘Deliver to a different address?’ tickbox acts very strangely – when t is ticked, the other fields for delivery appear, but then after awhile the tickbox unticks itself and delivery defaults back to the billing address.


    We’ve done some troubleshooting already and have changed the site back to a default theme and this does not solve the issue. The only time the issue is fixed is when this plugin is deactivated. Any advice? We can provide access to a dev site for testing if required.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marta Borówka

    (@martapaw)

    Hello @daneswood,

    Please check this issue on the Storefront theme, maybe it is a theme conflict. If the problem still occurs there, please contact us directly here https://octolize.com/support/ by choosing Pre-sale question to investigate this problem.

    Best regards,
    Marta

    Thread Starter daneswood

    (@daneswood)

    Hi Marta,

    Thanks for coming back to us, switching to a default theme does work, as does deactivating the plugin with the theme active, nay advice on how we proceed here, is this a case of going to Beaverbuilder support with this issue? As that is who we have the theme with at present.

    Thanks!

    Plugin Support Marta Borówka

    (@martapaw)

    Hello @daneswood,

    Yes, you should contact directly Beaverbuilder support to ask them to be compatible with our plugin.

    Therefore, this is not a direct problem in our plugin, I am marking this thread as resolved.

    Best regards,
    Marta

    Thread Starter daneswood

    (@daneswood)

    Hi Marta,

    We tested again this morning as we noted that one of the plugins was deactivated by accident. We enabled the plugin and changed the theme and were able to recreate the issue using the storefront theme – so we’ll raise a ticket with your support.

    Plugin Support Marta Borówka

    (@martapaw)

    Could you please send me the screenshot of this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
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