delivery options not found

  • Resolved goodigital

    (@goodigital)


    1 year, 6 months ago

    Hi,

    In the cart, when the customer indicates a city and a postal code for estimated shipping costs, an error message is displayed: delivery options not found. When I refresh the page the message disappears and the correct shipping costs are displayed. How to solve this update problem?

    When I deactivate Fish & chips, the shipping costs are updated automatically

    • This topic was modified 1 year, 6 months ago by goodigital. Reason: details

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wp-centrics

    (@wpcentrics)

    Hi, @goodigital, sorry for the delay!

    Are you using some third party plugin to setup customised fields like size, weight, etc. that you’re using in the Fish and Ships rules? Maybe aren’t compatible.

    To debug it, please, activate the log system, in the bottom of the method settings, and do the steps again to reproduce the bug. Then, refresh log pane, expand the two calculations: the right and the bad, and compare which rule are doing unexpected results, and why.

    Please, paste here all the log info

    Kind regards,
    Carles Martin
    wp-centrics

    Plugin Author wp-centrics

    (@wpcentrics)

    After a while, I close this topic. Please, open a new one if the problem persists.

    Best regards,
    Carles Martin

Viewing 2 replies - 1 through 2 (of 2 total)
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