Delivery Method Issue

Hi @gr7tecnologia, could you share a link to your website so we can go and see this behavior? Also, could you please share your System Status Report so we can see what other plugins/extensions might be involved? Go to WooCommerce > Status, click “Get system report”, click “Copy for GitHub”, and then paste the results in a reply here.

Hello @coreymckrill , thank you for your contact! Here are the website link and the report.

https://clickbrink.com.br/home/

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.0.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.18
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 736
custom_css: 1
elementor_library: 6
elementor-hf: 2
emailkit: 1
mailpoet_page: 1
nav_menu_item: 3
page: 15
post: 4
product: 251
revision: 757
shop_order_placehold: 15
shopengine-template: 4
wp_font_family: 12
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

FiboSearch - Pesquisa AJAX para WooCommerce: por Equipe FiboSearch – 1.28.0
Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.4.17.1
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
Elementor Pro: por Elementor.com – 3.22.0
Elementor: por Elementor.com – 3.22.2
Fluid Checkout for WooCommerce - Lite: por Fluid Checkout – 3.1.10
Google Listings and Ads: por WooCommerce – 2.7.5
Elementor Header & Footer Builder: por Brainstorm Force
Nikhil Chavan – 1.6.36

Loco Translate: por Tim Whitlock – 2.6.10
PagBank for WooCommerce: por PagBank – 1.1.1
ShopEngine: por Wpmet – 4.6.5
W3 Total Cache: por BoldGrid – 2.7.3
White Label CMS: por www.videousermanuals.com – 2.7.4
Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2
WooCommerce: por Automattic – 9.0.2
Yoast SEO: por Equipe Yoast – 22.9
WP Cerber Seguran?a, Antispam e Verifica??o de Malware: por Cerber Tech Inc. – 9.6.2
WPvivid Backup Plugin: por WPvivid Team – 0.9.102

### Inactive Plugins (1) ###

YITH WooCommerce Wishlist: por YITH – 3.35.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db.php: db.php

### Must Use Plugins (1) ###

aaa-wp-cerber.php: por Cerber Tech Inc. – 1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dias
Level threshold: –
Log directory size: 332 KB

### WC Pages ###

Base da loja: #9 - /loja/
Carrinho: #10 - /carrinho/
Finaliza??o de compra: #11 - /finalizar-compra/
Minha conta: ? A página n?o contém o shortcode [woocommerce_my_account].
Termos e condi??es: ? Página n?o definida

### Theme ###

Name: Hello Elementor
Version: 3.1.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-06-28 13:52:54 -04:00
Options: ?
Notes: 77
Onboarding: completed

### Action Scheduler ###

Concluído: 5.323
Oldest: 2024-05-27 16:12:00 -0400
Newest: 2024-06-27 14:21:49 -0400

Malsucedido: 7
Oldest: 2024-04-17 09:54:02 -0400
Newest: 2024-06-27 14:23:45 -0400

Pendente: 2
Oldest: 2024-06-28 13:55:22 -0400
Newest: 2024-06-28 14:12:24 -0400


### Status report information ###

Generated at: 2024-06-27 16:11:02 -04:00

To better understand the issue, please see the attached screenshot. When we reach the delivery method(Método de Entrega) section, it just keeps loading and does not proceed. I have already tested by deactivating all plugins, but without success. I also deactivated the checkout plugin and used the native WooCommerce checkout, but the problem persists.

@gr7tecnologia I noticed in the browser console that there is a JavaScript error on the checkout page:

XHR POST
https://clickbrink.com.br/?wc-ajax=update_order_review
[HTTP/2 500  122ms]

…which could indeed be related to the shipping section not loading. The 500 code means it’s an internal server error, which makes me think there might be a back end error happening that is preventing that request from completing correctly. If you go to WP Admin and go to WooCommerce’s Logs section (WooCommerce > Status > Logs), what sort of logs do you see there (can you take a screenshot perhaps)? Anything about fatal errors?

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to fix the internal server error or if you still need help.

Thanks!
-OP