delivery adress wrong when relay point

  • Resolved ajna667

    (@ajna667)


    1 year, 7 months ago

    hello, when the delivery is in a relay point, the delivery address that is registered on commerce and PayPal is the home address and not the delivery relay point address. Other payment plugins don’t have this error, delivery relay point adresse is well registerd in woocommerce and paypal, so it’s relative to your plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ajna667,

    Thanks for reaching out to us.

    If we understand your query correctly, the shipping address is being overwritten by the billing address when the relay point delivery method is chosen.

    Kindly enable the Address Override and the Shipping details options and check again with a new order.

    Let us know how it goes.

    Thread Starter ajna667

    (@ajna667)

    hello no it’s not that I already use the option Address?Override?and the?Shipping details.

    when the customer pays with your paypal plugin the delivery address is registered in the order and in paypal, if the shipment is at home it’s good, if it’s in a point relay cala but the address of the customer and not the delivery address which is a point relay. the problem is with the functioning of the official plugin of the french post office “Colissimo shipping methods for WooCommerce“. Only it’s relative to your plugin because the others payment plugins and the native payment of woocommerce record well the good delivery address (the relay point).

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ajna667,

    We will look into this issue and let you know if anything.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ajna667,

    We faced some difficulty in configuring the plugin locally. Additionally, it requires saving a relay point address instead of WooCommerce default billing or shipping address.
    By default, the plugin is equipped to handle only the default WooCommerce shipping and billing addresses. To override the shipping address and save the relay point address, it requires additional compatibility coding and thorough testing.
    ?
    Considering the development effort, we cannot take it up at the moment. Sorry that we are unable to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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