Delivery address not saved

Hi,
Thank you for using the plugin. I am sorry for the issue you are facing.

Please allow us 2 working days. We will test and update you by Monday.

Thank you

Hi @buddydev ,

have you been able to check the issue yet? It would be great if you could send me some feedback about it.

Thank you!

Hi @binok ,
I am very sorry, we had a pressing schedule and could not find time to setup the latest Woo and test it. Please bear with us till Friday. We will have the update and fix/solution by then.

Thank you

Hi,
We have tested BuddyCommerce with BuddyPress 10.0, WordPress 5.9 and WooCommerce 6.1.1.

The address update for shipping and billing both works fine for us.

Can you please provide me a list of your active plugins and active theme/template pack. That may help us understand the reason.

Regards
Brajesh

Hi @sbrajesh

thank you for the feedback. Here is the list of our active plugins. Our theme is custom:

Alter-Tor
FiboSearch – AJAX Search for WooCommerce
All-in-One WP Migration
Autoptimize
Billbee – Auftragsabwicklung, Warenwirtschaft, Automatisierung
Borlabs Cookie – Cookie Opt-in
BuddyPress Activity Bump
BuddyPress Automatic Friends
Better Messages (Premium)
BuddyCommerce
BuddyPress
CleverReach? WooCommerce Integration
Download Plugin
Yoast Duplicate Post
Easy Auto SKU Generator for WooCommerce
Elementor
Enable Media Replace
Envato Market
301 Redirects
Essential Addons for Elementor
EWWW Image Optimizer
Google Pagespeed Insights
Elementor Header & Footer Builder
WPBakery Page Builder
K Elements
Loco Translate
MainWP Child Reports
MainWP Child
Missed Scheduled Posts Publisher
Modern Events Calendar Lite
Post SMTP
Product Visibility by User Role for WooCommerce
Reserved Stock Pro by Puri.io
ReviewX Pro
ReviewX
Treuepunkte
Internal Links Manager
Rank Math SEO PRO
Rank Math SEO
Simple History
Super Forms – Drag & Drop Formular-Generator
UpdraftPlus – Backup/Restore
User Menus
User Role Editor
Vendidero Helper
Woo Default Attributes
PayPal PLUS für WooCommerce
WooCommerce Product Carousel, Slider and Grid Ultimate Pro
WooCommerce Advanced Product Labels
BEAR – Bulk Editor and Products Manager Professional for WooCommerce
WooCommerce Expand Tabs
Germanized für WooCommerce Pro
Germanized für WooCommerce
WooCommerce Order Status Manager
WooCommerce Product Badge Manager
WOOF – WooCommerce Products Filter
Woocommerce Side Cart Premium
WooCommerce WishLists
WooCommerce
WP Bottom Menu
WP Rocket
Sequential Order Numbers for WooCommerce
YotuWP – YouTube Gallery
Youzify – BuddyPress Activity Reactions
Youzify – BuddyPress Edit Activity
Youzify – BuddyPress Membership Restrictions
Youzify`

Thank you.

My best guess is this is caused by Youzify. This plugin has not been playing nice with many of our addons for BuddyPress.

I will suggest testing by temporarily disabling it and clearing cache.

Regards
Brajesh

Hi @sbrajesh

thank you for the feedback. Unfortunately the deactivation didn’t help. We deactivated all Yozify plugin, cleared the cache and tried to change the address again, but it still isn’t possible to save it.

Any other idea what it could be?

Best regards

Hi,
Thank you.
Can you please confirm that you deactivated the “youzify” too.

If yes, Please share me a screenshot of your BuddyCommerece settings(specially for the address tab settings).

Thank you

Hi,

I deactivated the following plugins and cleared the cache. It didn’t help to solve the issue:

Youzify
Youzify – BuddyPress Activity Reactions
Youzify – BuddyPress Edit Activity
Youzify – BuddyPress Membership Restrictions

Screenshot of BuddyCommerce settings: https://www.dropbox.com/s/azn6nw042ugypw2/BuddyCommerce-Settings-WordPress.png?dl=0

Best regards

Hi,

have you been able to check the issue yet? It would be great if you could send me some feedback about it. Thank you!

Best regards

Hi @binok
I am sorry, I am not sure which other plugin can cause it. Your Buddyommerce settings are correct. I don’t see any issue with that.

Do you have a staging server? If yes, Please disable all plugins except BuddyPress, WooCommerce, BuddyCommerce and swith to WordPress default theme.

Do you still see the issue? If not, Please try activating the plugins one by one and checking it. Please let me know if you are able to find the conflicting plugin or code and I will make sure they are compatible.

Regards
Brajesh

Hi @sbrajesh

thank you for the feedback. We disabled all plugins except BuddyPress, WooCommerce, BuddyCommerce and switched to a WordPress default theme. Unfortunately the issue still appears and we can’t change the shipping address.

Any other idea how we can fix this?

Best regards

Hi,
I am sorry, I don’t have any idea with it. Can you please open a topic at our Support Forums
https://buddydev.com/support/forums/

That will allow us to get back to you quickly and assist in better manner.

Thank you
Brajesh

Hi @sbrajesh

I just opened a topic in your support forum. I’m looking forward to your feedback.

Best regards

Thank you