Delivered emails not sending

  • Resolved katheway

    (@katheway)


    4 years, 11 months ago

    From what I can tell woocommerce automatically sends my emails when I update the status. But when I change the order status to “delivered” it does not send the delivered email. Is there a fix for this? It seems to work if I select “resend delivery email”. But hoping to make it send by default. Specially before I upgrade to pro. Thank you.

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  • Plugin Author Zorem

    (@zorem)

    Hi @katheway,

    We checked this scenario and we can’t replicate this issue on our end. You might be running into conflicts with your theme or another plugin. The fastest way to find out for sure is to start by temporarily switching your theme to one of the basic WP themes. Then, if the issue still keeps happening, try turning off other plugins one by one until the problem disappears. The last one that you turned off before the problem is fixed is the one conflicting.

    Thanks,

    Plugin Author Zorem

    (@zorem)

    Also make sure that in the AST settings, the delivered order status email option is checked.
    https://tinyurl.com/uxmjkjg

Viewing 2 replies - 1 through 2 (of 2 total)
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