Deleting saved customer cards to prevent payment errors afer Stripe account swit

  • Resolved cheechee1

    (@cheechee1)


    2 years ago

    Hello,

    We switched a stripe account, so now existing customers seem to be getting an option to pay with a saved card, but after they try to order they get an error.

    I can also see this error in admin log: https://capture.dropbox.com/K5IaMMVd9ChNoQpL

    How can I clean up all saved cards of customers, so it will only show them the ones saved with new stripe account that can be used successfully to re-purchase?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cheechee1

    When you switch Stripe accounts, the customer ID’s and payment methods created in the other account do not exists, resulting in that error.

    To cleanup saved payment methods, you can delete them out of the WooCommerce payment tokens and payment token meta tables.

    You will also want to remove the Stripe customer ID’s either via the Edit Profile page or removing them from the usermeta table.

    Thanks,

    Thread Starter cheechee1

    (@cheechee1)

    Thank you!
    So it’s okay to just delete them directly from the database – everything should be working fine?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cheechee1

    Yes, you can delete those entries from the DB as long as those customer ID’s and payment methods were created using the old Stripe account.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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