Deleting an order issues automatic refund in Stripe

  • Resolved vrmannen

    (@vrmannen)


    2 years, 4 months ago

    Hi!
    Whenever I delete an order in WooCommerce an automatic refund is issued in Stripe. I would really like to stop this connection and rather create the refunds on the stripe website.

    Any ideas on how to solve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @vrmannen ,

    Simply navigate to the Advanced Settings page /wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe_advanced of the Stripe plugin and disable the Refund on Cancel option.

    Kind Regards,

    Thread Starter vrmannen

    (@vrmannen)

    Hi @mrclayton,

    I don’t seem to have that page. I can go Woocommerce -> Payments -> Stripe Credit Cards.
    But there I only have a few general settings (API, Credit Cards, Google Pay etc.) and some other things, no Advanced Settings.

    Where am I going wrong?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @vrmannen,

    Are you using an older version of the plugin? Make sure you’re using the latest version which is 3.3.24.

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Deleting an order issues automatic refund in Stripe’ is closed to new replies.

Tags