Deleted products don’t sync

  • Resolved julieraymakers

    (@julieraymakers)


    3 years, 5 months ago

    Hi. All the deleted items on woocommerce still appear on the facebook shop wich is annoying. Is there something we have to do so that the synchro automaticaly deletes the canceled products ? Same for the products that switch to drafts. thanks

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  • Hello @julieraymakers

    Thanks for your message!

    The products should have been deleted from Facebook when they were deleted within WooCommerce. Please make sure that before deleting a product from WooCommerce the sync is disabled.

    Since the product has already been deleted in WooCommerce, you will need to remove the product manually from your Facebook shop, for it to no longer be in your catalog.

    If you are not running the latest version of the Facebook for WooCommerce plugin, I recommend updating it to the latest version.`

    If the problem still occurs after checking sync is disabled, please let us know and send us a copy of your site’s System Status Report.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Viewing 1 replies (of 1 total)
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