Deleted Plugin: WordPress no longer sends any emails NEVER !

  • Resolved gotour

    (@gotour)


    3 years, 9 months ago

    Unfortunately I have a very serious problem caused by installing your plugin.

    The problems are as follows:
    1. After disabling your plugin, the icon in the top bar is still active
    2. at that point I deleted your plugin and even after this no email is sent never
    3. all emails from contact forms and woocommerce after orders no longer work.

    At this point I have conducted several tests

    1. I changed several theme as suggested in this forum
    2. I installed the wp smtp email plugin.
    with this the outgoing only test emails from the plugin work
    3. I tried a direct php script to send email and in that case the emails work
    4. I have disabled all plugins except woocommerce and even in this case the problem is not solved.
    5. we did the tests with the hosting server and everything is fine (the old copy backup of the site works)

    What should I do now to restore my store?

    Does the plugin install additional files, add a few lines of code elsewhere or in the database?

    What should i check?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author webaware

    (@webaware)

    G’day gotour,

    It sounds like you have activated the Must-use plugin. Go to the plugin settings:

    Settings > Disable Emails

    Scroll to the bottom of that page, and click the button Deactivate must-use plugin.

    You should now be able to deactivate / delete the plugin.

    cheers,
    Ross

    Thread Starter gotour

    (@gotour)

    Hi,
    thanks for your reply.
    Now i have Deactivate must-use plugin and uncheck all options but problem still persist.
    No email are sent.

    What can i do ?

    Plugin Author webaware

    (@webaware)

    Did you deactivate the plugin also? When the plugin is activated, it disable emails. You need to visit the Plugins page and deactivate the plugin.

    If you would like me to look at your website, please contact me via my support form.

    cheers,
    Ross

    Thread Starter gotour

    (@gotour)

    Hi,
    finally i was able to solve the issue.
    Sorry for the inconvenience.
    The problem was related to also a cache system.

    Many thanks for support.

    Plugin Author webaware

    (@webaware)

    That’s great news! Congratulations.

    cheers,
    Ross

Viewing 5 replies - 1 through 5 (of 5 total)
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