Deleted Emails still in database

  • Resolved Johannes

    (@fumow)


    5 years ago

    Hello,

    We had a spam problem with russian emails that were signing up for the newsletter (before starting with double opt-in). I’ve deleted them all from the backend, but we just got thousands of emails saying they couldn’t be delivered. So we got an email for every russian email that was in our list before. Apparently our emails were sent out not only to our subscribers, but to all those thousands russian email addresses that I had deleted before. After a quick look into the database, I figured that they are still there. But in the backend they’re gone. I mean, why are they still stitting in the database, how does this make sense? And how can this be fixed?

    Thanks,
    Johannes

    • This topic was modified 5 years ago by Johannes.
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  • Plugin Contributor Malay Ladu

    (@malayladu)

    Hi Johannes,

    Sorry for the inconvenience you had.

    We permanently delete contacts from a database when you delete it from the frontend.

    Please let us know which version of the Email Subscribers are you using based on that we can guide you further.

    Thread Starter Johannes

    (@fumow)

    Hi Malay,

    We have used the version before 4.3.1.
    We have now deleted the emails manually from the database.
    It has been crazy.

Viewing 2 replies - 1 through 2 (of 2 total)
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