• Resolved wizard71

    (@wizard71)


    Hi,

    I’ve deleted all the products and categories, but the total amount of categories is still showing as if they are not deleted. But in the list I don’t see any.

    They are also visible in the Product Edit:

    No caching is used.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! ??

    Oh, that’s odd. It seems that transients might be at play here, so let’s try this;

    1. Go to WP-Admin → WooCommerce → Status → Tools.
    2. Then click on Clear Transients for WooCommerce and Expired transients. Here is a screenshot: https://d.pr/i/hUf0sj
    3. Clear your browser cache and see if that does the trick.

    Let me know how it goes!

    Thread Starter wizard71

    (@wizard71)

    Hei Gabriel!

    It didn’t help.

    Saif

    (@babylon1999)

    Hello @wizard71,

    We’ll need more information to get a better idea of how your site is set up. ??

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Thread Starter wizard71

    (@wizard71)

    Hei,

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    Site address (URL): https://moremiles.co
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    Daily Cron: ? Next scheduled: 2022-12-20 18:49:33 +02:00
    Options: ?
    Notes: 44
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    Newest: 2022-12-20 11:29:30 +0200
    
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    Status report information
    
    Generated at: 2022-12-20 11:41:00 +02:00
    `

    Hello,

    Please recheck if any sub-category has not been removed yet.

    Is any active product on your site linked to a removed category?

    Let us know what you find.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since we haven’t heard from you for a while, I’m marking this as resolved. We’re always here to help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Deleted categories are counted in the > Products > Categories’ is closed to new replies.