Delete Permanently not working

  • Resolved allstarsft

    (@allstarsft)


    1 year, 9 months ago

    Hi Support,

    See below images.

    Many times I tried but its still the same outcome. . Unconfirmed subscriber — is in the Trash bin but cannot be permanently deleted.

    May I know what’s wrong and how can we rectify this ?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Same here! I have sent in a message through the help but came here to see if anyone else has the problem. I hope we find out when this can be fixed.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @allstarsft @catsclothes ,

    Thank you for reaching out to us.

    If you cannot delete a subscriber, it means they’re probably added to the WordPress Users list or the WooCommerce Customers list. 

    WordPress Users should be deleted as a User by going to the WordPress dashboard > Users page. 

    Customers added to the WooCommerce Customers list can not be removed from this list or from the MailPoet plugin, unless you delete their order from the WooCommerce plugin. 

    They can be marked as “Unsubscribed” though.

    I hope this helps.

    Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)
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