Delete main folder from FTP

  • Resolved hz05xnky

    (@hz05xnky)


    6 months, 1 week ago

    Hi, I upgraded All-in-One WP Migration and Backup and an error occurred. The plugin was automatically uninstalled and then when I installed it it told me that the folder already existed.

    I logged in via FTP to delete the folder but couldn’t, so I renamed it so the plugin would install again.

    Now I want to delete the folder I renamed but I can’t, it tells me this error:
    Error:

    rm /html/wp-content/plugins/all-in-one-wp-migration_obs02/storage/error.log: permission denied
    Command: rm “/html/wp-content/plugins/all-in-one-wp-migration_obs02/storage/index.php”
    Error: rm /html/wp-content/plugins/all-in-one-wp-migration_obs02/storage/index.php: permission denied
    Command: rm “/html/wp-content/plugins/all-in-one-wp-migration_obs02/storage/index.html”
    Error: rm /html/wp-content/plugins/all-in-one-wp-migration_obs02/storage/index.html: permission denied
    Command: rmdir “/html/wp-content/plugins/all-in-one-wp-migration_obs02/storage”.
    Error: rmdir /html/wp-content/plugins/all-in-one-wp-migration_obs02/storage: received failure with description ‘Failure’ Error: rmdir /html/wp-content/plugins/all-in-one-wp-migration_obs02/storage: received failure with description ‘Failure’
    Command: rmdir “/html/wp-content/plugins/all-in-one-wp-migration_obs02”
    Error: rmdir /html/wp-content/plugins/all-in-one-wp-migration_obs02: received failure with description ‘Failure’ Command: rmdir “/html/wp-content/plugins/all-in-one-wp-migration_obs02”: received failure with description ‘Failure’

    I don’t understand why I can’t because I have these permissions on my FTP user drwxrwxr-x

    Thanks for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    It sounds like you’re experiencing a permissions issue that’s preventing you from deleting the folder. Here are a few steps you can try:

    1. Use your FTP client to change the permissions of the folder and its contents. Set the permissions to 777 (drwxrwxrwx) temporarily to see if this allows you to delete the files.

    2. If you have SSH access, you can try changing the ownership of the folder to your FTP user using the chown command. For example:

    sudo chown -R yourftpuser:yourftpuser /html/wp-content/plugins/all-in-one-wp-migration_obs02

    3. If the above steps don’t work, you may need to contact your hosting provider for assistance. They can help you reset the permissions or delete the folder for you.

    • This reply was modified 6 months, 1 week ago by Yani.
    Thread Starter hz05xnky

    (@hz05xnky)

    I have solved it.

    Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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