Delayed Form Submission Issue with Ninja Forms

It sounds like you’re experiencing significant delays with form submissions, particularly with submissions not appearing in your list ( around 2 hours or more ). This is definitely not the expected behavior, and I understand how such delays can disrupt your workflow and affect the overall user experience.

To address this promptly, I recommend contacting our Customer Success team directly. They can provide more personalized support to help diagnose the cause of these delays. It might be related to server settings, email delivery services, or even specific settings within Ninja Forms itself.

Please visit our support page and submit a detailed ticket explaining the issue, including any relevant details about your setup (e.g., form settings, email services used, etc.). Our team is committed to resolving your issue efficiently.

You can reach our Customer Success team here: Ninja Forms Support. We appreciate your understanding and look forward to assisting you.

Hello Shaylee, tried to contact the support team with no gain, because the application which I’m talking about is an internal app. We have to wait 2 hours to get the updated submission list including the new one.

Any help?

Environment

Home URL: https://kb-stg.itworx.com
Site URL: https://kb-stg.itworx.com
Ninja Forms Version: 3.8.3
Ninja Forms DB Version: 1.4
Ninja Forms Gatekeeper: 22
Ninja Forms "Dev Mode": Enabled
WP Version: 6.4.4 - Supported
WP Multisite Enabled: No
Web Server Info: nginx/1.14.0
PHP Version: 7.4.16
MySQL Version: 5.5.5
SQL Version Variable: 10.5.22-MariaDB-1:10.5.22+maria~ubu1804
PHP Locale: negative_sign:

WP Memory Limit: 40M
WP Debug Mode: No
WP Language: Default
WP Max Upload Size: 1 GB
PHP Post Max Size: 1G
Max Input Nesting Level: 64
PHP Time Limit: 300
PHP Max Input Vars: 1000
SUHOSIN Installed: No
Server IP Address: 172.31.22.247
Host Name: ip-172-31-22-247.eu-central-1.compute.internal
SMTP: localhost
smtp_port: 25
Default Timezone: Plugins

Activated Plugins: Advanced Custom Fields by WP Engine version 6.2.9
Ajax Search Lite by Ernest Marcinko version 4.11.5
All-in-One WP Migration by ServMask version 7.81
Classic Editor by WordPress Contributors version 1.6.3
Custom Fonts by Brainstorm Force version 2.1.5
Custom Post Templates by Simon Wheatley version 1.5
Download Attachments by dFactory version 1.3
Elementor by Elementor.com version 3.21.4
Elementor Header & Footer Builder by Brainstorm Force
Nikhil Chavan version 1.6.28
WPCode Lite by WPCode version 2.1.12
Max Mega Menu by megamenu.com version 3.3.1
Meta Box by MetaBox.io version 5.9.7
Ninja Forms by Saturday Drive version 3.8.3
Plugin Notes Plus by Jamie Bergen version 1.2.6
Post Meta Revisions by John Blackbourn version https://wordpress.stackexchange.com/questions/221946
Post Views Counter by dFactory version 1.4.6
Posts 2 Posts by scribu version 1.7.3
Restrict User Access by DEV Institute version 2.6.1
SearchWP Live Ajax Search by SearchWP
LLC version 1.8.2
Unlimited Elements for Elementor by Unlimited Elements version 1.5.104
weDocs by weDevs version 2.1.5
Wordfence Security by Wordfence version 7.11.5
WP Data Access Premium by Passionate Programmers B.V. version 5.3.9
WP Extra File Types by Davide Airaghi version 0.5.2
WP Mail SMTP by WP Mail SMTP version 4.0.1
wp-mpdf by Florian 'fkrauthan' Krauthan version 3.8.3

• This reply was modified 10 months, 3 weeks ago by alaasaedy.

Hi @alaasaedy,

If it’s taking two hours to deliver emails, I suggest checking SMTP or the mail server. However, if it’s taking two hours to preview entries, I recommend contacting your hosting support to upgrade both PHP and MySQL (important) versions.

When someone submits a form, a query is instantly created to insert data. On the other hand, Ninja Forms entries run a query loop to fetch data from the database. Therefore, you need to investigate why the database is unable to successfully store the submitted data.

Recommended action: ??

1. Update PHP version from 7.4.16 to 8.x.x
2. Update MySQL version from 5.5.5 to 8.x.x

You can increase the WP Memory Limit to 512M or 1024M; currently, it’s only 40M, which is very low. Additionally, you can create a sandbox server and disable all your active plugins, especially the Security plugin, to try to reproduce the issue. If the issue doesn’t persist, then enable your plugins one by one to find out the culprit.

Please keep me posted about the outcome. Thank you ??

Hello @faisalahammad ,

Thanks for your response and support, the submission appears immediately on the submissions list for the form, but when extracting the submissions list the most recent submissions will not be included only after 2 hours from submitting it the submission will be included in the extracted submissions list.

does the mentioned fixes applies on this case?

• This reply was modified 10 months, 2 weeks ago by alaasaedy.

@faisalahammad Also worth to mention that I have disabled all the plugins and only kept NinjaForms active, and the issue is still there.

Hi @alaasaedy,

I suspect there might be a caching issue on the website/server side. Please disable the caching plugin or clear the cache from the server side. You can also view the page by including the “?nocache=1” parameter at the end of the page URL to see the non-cached version of the page.

https://yourdomain.com/pageName/?nocache=1

Please keep me posted about the outcome. Thank you ??

Thanks a lot @faisalahammad, the issue is fixed when I changed the WP time zone to the local time zone.

Appreciate your Support

Awesome. ????

The issue with the timezone was quite unexpected, but I’m relieved to hear that it has been resolved. Thank you for keeping me informed. ??