delay in tracking visitors on analytics

  • Resolved gamusca

    (@gamusca)


    4 years, 5 months ago

    Hi, i have installed the plugin on a shop.
    After 3 weeks of good tracking from saturday the visits went down.
    I have made some tests and looks like the plugin start tracking after about 5/10 minutes.
    What’s happening? Any advice?

    Thanks

    • This topic was modified 4 years, 5 months ago by gamusca.

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  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @gamusca ,

    After 3 weeks of good tracking from saturday the visits went down.
    I have made some tests and looks like the plugin start tracking after about 5/10 minutes.
    What’s happening? Any advice?

    The tracking is actually done by Google’s analytics code directly. The plugin only enables the option to basically configure that code.

    The analytics report does not update in real-time. However, there’s a section for “real-time” visitors included in Google Analytics. Can you please check if the real time visitor count updates as soon as someone visits this site? You can find about real time reports at https://support.google.com/analytics/answer/1638637?hl=en

    Do let us know how that goes and if you need any further help from us.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @gamusca

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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