Delay in data

  • Resolved fhelipy

    (@fhelipy)


    3 years, 6 months ago

    i have this current problem, im looking every day the data from pixel on events manager and was around 80-90 purchase events in the past 28days, and yesterday just shows up more than 150 purchase conversion events there was not showing before
    from 2-3 weeaks ago, and i’m bealiving the same is happening on ads manager, is not showing coversion or is with delay too

    • This topic was modified 3 years, 6 months ago by fhelipy.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @fhelipy,

    I understand that you are using Facebook for WooCommerce from 2-3 weeaks ago it is not receiving purchase data correctly, and based on this I would assume that it was working prior to the 2-3 weeks, correct?

    It will be great if you could share your current System Status Report too. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thanks!

    Thread Starter fhelipy

    (@fhelipy)

    before im not sure if was using the facebook for woocomerce pluguin, because other company built the site.

    i didn’t find this options there to get de system report, is it inside wordpress? can u show with images or video?

    • This reply was modified 3 years, 6 months ago by fhelipy.

    Hi @fhelipy

    Happy to help you with the steps

    1. Please login to wp-admin of your site
    2. Click on WooCommerce on the left hand side menu and further Status within there

    3. Click on Get System Report and then Copy for support

    4. Paste here in comment

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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