Default Filter Application

  • Resolved brettroby

    (@brettroby)


    4 years, 11 months ago

    I would like to know if I can set the initial display for my ticket list to automatically filter-out closed tickets. Right now I am seeing all of the tickets that have ever existed, and I can only see unresolved ones when I apply the filter. I would like the filter for unresolved tickets to be the default display.

    Thanks in advance for your help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter brettroby

    (@brettroby)

    Thoughts?

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @brettroby,

    This feature is already in our development queue and will be available in future versions of the plugin.
    Using this feature agent can set their default filter.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @brettroby,

    We have added the default filter option in the latest version (2.1.0) of the plugin. Agents can set their default filter in Agent Settings.

    Thread Starter brettroby

    (@brettroby)

    Hi @nsgawli,

    That sounds great! Can you show me the path to that setting? I can’t seem to locate it. Much appreciated!

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @brettroby,

    You can set it in the Agent Settings. There is a button named Agent Settings above the ticket list. Please click on it and in the pop up there is setting Default Filter. You can set any default or saved filter as your default filter.

    Thread Starter brettroby

    (@brettroby)

    @nsgawli, Many thanks! I’ve got the filter set now. This is a great improvement.

    Thread Starter brettroby

    (@brettroby)

    Looks like I spoke too soon. When I click the “Save Settings” button, the complete ticket list still renders. Even when I refresh the page, the entire list of ticket is still there.

    It doesn’t appear to be working in my environment.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @brettroby,

    Please click on Reset filters and it will work.

    Thread Starter brettroby

    (@brettroby)

    This only works temporarily. I have logged-on to another computer, and the original look shows all tickets.

Viewing 9 replies - 1 through 9 (of 9 total)
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