Deduction of gift card value not working correctly

  • Resolved mrboulanger1985

    (@mrboulanger1985)


    1 year, 2 months ago

    Hello,

    I am looking to have a bug? I installed your plugin, but when testing the following the gift card amount is not deducted correctly.

    Made an order for a gift card with the amount of €50,- Place the order and it has the status processing. Received the mail with the giftcard code in it. So all well on this part.

    Then made an order with a product in the shopping cart, added the giftcard, subamount was €25,56 of cart. The went to checkout and clicked on pay order. Order came in on status in progress. But when looking at vouchers the amount of the giftcard is €0,- instead of €24,44. Even after changing the status of the order to completed. Voucher stays €0,-

    I this a bug or normal behavior?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Thank you for utilizing our plugin,

    You’re correct, the remaining amount should not be zero. It appears that this issue may be caused by a third-party plugin or theme. I recommend conducting a test by deactivating third-party plugins one by one and, if necessary, changing the theme. This should help identify the problematic component.

    Regards,

    Thread Starter mrboulanger1985

    (@mrboulanger1985)

    Hi,

    I check on a fresh install and issue is there aswell.
    What i found is the following:

    When giftcard is issued and used for the first time there is a weird behavior: The whole amount of the coupon/giftcard is deducted in the cart/checkout instead of the amount of the subtotal/total. When i adjust the amount manualy and the do another checkout with the same giftcard only the needed amount is deducted and the rest is still available as balance…

    Example:

    Giftcard of 100 EUR
    Place order for 47,42 EUR, system deducts 100 EUR instead of 47,42 EUR
    Giftcard balance should be 100 – 47,42 = 52,58 EUR but is now zero.

    Manual adjustment of balance of the gitcard to 52,58 EUR
    Place order for 17,50 EUR and system deducts 17,50 instead of 52,58 from order and adjust balance to 35,08 EUR.

    So it looks like an issue with the behavior of the first order. As stated i have this with a fresh install and only woo/your plugin and theme storefront.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Generally we didn’t face such issues in our local so we need to check please connect with our support team they will help you further.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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