Dedicated Pro versions user forum

[musess]

This is more of suggestion, but it’s still an issue.

Many times when there is an issue with the plugin, for a quick answer we check this forum or online, but the issues that comes with a pro versions are not answered here and we need to use the form. AYS team should think of having a dedicated forum for pro users similar to this one where we could search for answers that other users already have solved. It’s much quicker and offers better support. Of course some issues would still had to be taken care of through the dedicated support through the form, but there would be significantly less of such problems and would save our and your time as well.

[Jasmine]

Dear @musess,

Thank you for your topic.

My apologies for the late reply – weekends are non-working days for us.

Thank you very much for the suggestions, I have passed them on to our?Product?Management team.?

Please check out our guideline on adding your suggested feature to the plugin.

1. The Support Team gets the request and opens a ticket for the Product Management Team.
2. The Product Management Team takes the suggested feature and adds it to our roadmap.
3. Then, the Product Management Team gives priority to the opened tasks based on the market demand for the feature.
4. After doing so, the suggested feature is taken from our roadmap and added to the existing backlog.

As a Support Specialist, I can’t mention an exact date to add the suggested feature to the general update of the plugin.
The decision-making process depends on our Product Management Team and different factors.

Thank you.