Hello @cedricdel,
Thank you for letting us know how you feel about our products and services so far. I checked and I saw that your case is still ongoing with us and we are working on providing you with a resolution.
I would like to extend an apology for any inconvenience that may have been caused either by our product or our support. I can assure you that our support team will provide you with further assistance for the issues that you’re experiencing.
We strive to offer responsive support for all our customers. Currently our response window for incoming contacts is one business day, and the email you have sent us was outside of our working hours. Nevertheless we will most certainly continue assisting you with your issue.
Thank you for your continued support and use of our products and services.
