Dreadful support

  • Unlike the overwhelming majority of freemium plugin developers, these guys apparently couldn’t care less about people using the free version and who could potentially become paid users. Not a good support approach I’m afraid. Gonna try to switch to another one

    • This topic was modified 6 years, 7 months ago by Jeffinho2016.
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  • Plugin Contributor christiechirinos

    (@christiechirinos)

    Hi jeffinho2016,

    I’m sorry to hear that you felt unsupported by our free support offering. That’s certainly not the experience we’re hoping to deliver. We pride ourselves on being one of the few major plugins that still provide free support through our www.remarpro.com support thread and Facebook community group, while keeping our promise of 1 business day turnaround technical support for our paying users. If you’d like to discuss this further, please do send me a note at [email protected].

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