Debug Stripe Checkout

Hi @dannytaki,

What’s the best way to debug a customer’s checkout issue. We are occasionally getting customers who say our checkout page will hang indefinitely when they go to complete their purchase and won’t acknowledge any payment. When I check the stripe logs on the server, it only shows payments that were declined or were successful, and I can’t seem to find any information on these types of that seem to hang. Anyone got any tips for figuring this one out and debugging it?

From what I understand, you’re experiencing issues with the checkout process on your WooCommerce store, where some customers are reporting that the checkout page hangs indefinitely without acknowledging any payment. You’re also unable to find any relevant information in the Stripe logs, as they only show declined or successful payments. You’re seeking advice on how to debug this issue.

Let’s try a few troubleshooting steps:

1. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the checkout process. To rule this out, temporarily deactivate all other plugins except WooCommerce and the Stripe payment gateway. If the problem disappears, reactivate each plugin one by one until the issue reappears to identify the conflicting plugin.
2. Switch to a Default Theme: Similar to plugins, your theme could also be causing the issue. To check this, temporarily switch to a default WordPress theme like Storefront and see if the problem persists. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.
3. Check for JavaScript Errors: A JavaScript error on the checkout page could prevent the Stripe payment gateway from working correctly. You can check for these errors using your browser’s developer tools. Here’s a guide to help you do just that: ?? Using Your Browser to Diagnose JavaScript Errors.
4. Turn on Debugging: If the issue still persists, it might be helpful to turn on debugging in WordPress. This can help us identify the problem. You can activate debugging by adding these lines to your wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress.

If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

Also, please share any fatal error logs (if any) found under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.